Monica Deutschmann
St Louis,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Manager
Food Service Consultants
St Louis, MO
11.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Back of House Team Member
Specialized Catering
St Louis, MO
11.2021 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Prepared food and drinks while following safe food handling procedures.
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
Administrative Office Assistant
State Farm Insurance
Eureka, MO
01.2019 - 10.2020
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through effective problem-solving skills.
Prep Cook
Holiday Inn 6 Flags
Eureka, MO
03.2017 - 11.2018
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
Customer Service/Inside Sales Representative
Mel Bay Publications
Pacific, MO
04.2015 - 02.2017
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Unit Manager of Outside Sales
United American/Liberty National Insurance
St. Charles, MO
08.2010 - 03.2015
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality standards.
- Assisted in development and implementation of policies, procedures, and regulations for operations.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Education
High School Diploma -
Winter Park High School
Winter Park, FLSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Staff Development
- Marketing
Timeline
Manager
Food Service Consultants
11.2021 - Current
Back of House Team Member
Specialized Catering
11.2021 - Current
Administrative Office Assistant
State Farm Insurance
01.2019 - 10.2020
Prep Cook
Holiday Inn 6 Flags
03.2017 - 11.2018
Customer Service/Inside Sales Representative
Mel Bay Publications
04.2015 - 02.2017
Unit Manager of Outside Sales
United American/Liberty National Insurance
08.2010 - 03.2015
High School Diploma -
Winter Park High School