Monica Dunbar
Polk City,IA
Summary
Meticulous technician with extensive experience in routine laboratory tasks. Skilled in sterilizing, testing and monitoring medical equipment with strong understanding of infection control practices. Responsible and committed to providing safe and reliable medical equipment to healthcare professionals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Night Audit
Fairfield By Marriott
06.2023 - Current
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Conducted check-in procedures for [400] guests every shift using FS-PMS .
Senior Caregiver
Open Arms Care Corporation
01.2021 - 04.2023
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Caregiver
Senior Helpers - Des Moines
03.2018 - 01.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Call Center Customer Service Representative
ADP
02.2015 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Approved and terminated customer contracts upon request.
Education
Sterile Processing Technology
DMACC
Des Moines, IA09.2023
Associate of Science - Medical Assisting
Vatterott College - Des Moines
Des Moines, IA06.2015
Skills
- Cash Deposits and Receipts
- Verifying Reservations
- Hotel Reservations
- Patient Care
- Medication Assistance
- Customer Service
- Monitor Vital Signs
- Assembling Case Carts
- Supply Replenishment
- Assembling Packages
- Equipment Monitoring
Certification
- CMA - Certified Medical Assistant
- SPT - Sterile Processing Technician
- First Aid/CPR Certified
- CMA - Certified Medication Aide
Timeline
Night Audit
Fairfield By Marriott
06.2023 - Current
Senior Caregiver
Open Arms Care Corporation
01.2021 - 04.2023
Caregiver
Senior Helpers - Des Moines
03.2018 - 01.2020
Call Center Customer Service Representative
ADP
02.2015 - 04.2018
Sterile Processing Technology
DMACC
Associate of Science - Medical Assisting
Vatterott College - Des Moines
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