Monica Dunson
TownePlace Suites
Arlington,TX
13
years of professional experience
To obtain a position as a Customer Representative where I can utilize my exceptional interpersonal and communication skills to resolve customer issues and foster positive customer relationships.
Work History
Dual Sales Coordinator
3 Months- Coordinated sales initiatives to enhance customer engagement and satisfaction.
- Facilitated communication between sales teams and management for streamlined operations.
- Managed scheduling of meetings and events to optimize sales strategies.
- Developed training materials for new staff to ensure consistent service delivery.
Front Desk
2 Years 8 Months- - Handle guest check-ins and check-outs efficiently.
- - Provide detailed hotel and local information to enhance guest experience.
- - Manage phone and online reservations, assist with customer inquiries and issues.
- - Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- - Maintain accurate records and support hotel operations.
Night Auditor Supervisor
4 Years 10 Months- - Greet and check in/out guests, manage phone and online reservations.
- - Address and resolve customer concerns professionally and efficiently.
- - Provide detailed information on rates, room availability, and hotel amenities.
- - Confirm group reservations, offer personalized service for VIP guests and events.
- - Liaise with housekeeping to ensure room readiness and cleanliness.
- - Upsell additional hotel services and facilities, track bookings and payments.
Front Desk Agent/Night Auditor
3 Years 9 Months- - Handled guest arrivals and departures with a focus on customer satisfaction.
- - Managed reservations and verified payment methods and identification.
- - Maintained accurate records of guest accounts and services.
- - Responded to guest concerns with urgency and professionalism.
- - Supported special requests for group bookings and VIP guests.
Department Manager
1 Year 6 Months- - Oversaw staffing, inventory, and customer service for department operations.
- - Ensured efficient daily operations and high-quality service delivery.
- - Led and motivated team to exceed sales and performance goals.
Education
Bachelor's - Business Administration
High School Diploma
Skills
- Strong interpersonal and communication skills
- Proficient in multiple reservation and front desk software systems
- Effective problem-solving and conflict resolution
- Customer service excellence
- Team leadership and staff coordination
Timeline
Dual Sales Coordinator
Aimbridge Hospitality
04.2026 - CurrentRead More
Front Desk
TownePlace Suites
11.2023 - CurrentRead More
Night Auditor Supervisor
Residence Inn by Marriott
12.2018 - 10.2023Read More
Front Desk Agent/Night Auditor
Four Points by Sheraton
02.2015 - 11.2018Read More
Department Manager
Walmart
07.2013 - 01.2015Read More
Provine High School
High School Diploma
Read More
Walden University
Bachelor's from Business Administration
Read More