Selena Quijano
Folsom,CA
Summary
Consistent and dedicated customer service leader with over 5 years experience empowering team by example. Known for fostering a culture of empathy and inclusion, who thrives on exceeding expectations constructing lasting customer relationships. Looking to collaborate with a company to elevate expectations and uphold standards while fostering self growth using knowledge and skills.
Overview
6
6
years of professional experience
Work History
Dual Sales Coordinator
Tharaldson Hospitality
06.2021 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Maintained long-term relationships with high net-worth clients.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Front Office Manager
Junipine Resort
06.2020 - 04.2021
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated account information to maintain customer records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Access Controller
California's Great America
05.2018 - 01.2020
- Ensured smooth visitor check-ins by efficiently processing guest passes and maintaining accurate visitor logs.
- Collaborated with security team to develop and maintain comprehensive access control policies, contributing to a safer working environment.
- Reduced unauthorized entries by diligently monitoring access control systems and conducting regular audits.
- Enhanced security measures by implementing strict access control protocols and procedures.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northern Arizona University
Flagstaff, AZ05.2021
Skills
- Customer Communication
- Active Listening
- Multi-Line Phone Systems
- Microsoft Office
- Teamwork and Collaboration
- Time Management
- Phone and Email Etiquette
- Data Entry
Accomplishments
-Promoted twice within 2 years
-First Generation College Graduate
Timeline
Dual Sales Coordinator
Tharaldson Hospitality
06.2021 - Current
Front Office Manager
Junipine Resort
06.2020 - 04.2021
Access Controller
California's Great America
05.2018 - 01.2020
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northern Arizona University
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