Monica Edmondson
Newnan,GA
Summary
Dynamic front desk receptionist with proven ability to enhance patient satisfaction through exceptional service and efficient operations management. Committed to delivering a welcoming environment and streamlining processes for improved guest experiences.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Front Desk Receptionist
Island Retreat
Gulf Shores, AL
04.2025 - 12.2025
- Greeted and assisted guests, providing exceptional customer service during check-in and check-out processes.
- Managed phone inquiries, directing calls and relaying messages to appropriate staff.
- Maintained accurate records of guest information and reservations using hotel management software.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Processed payments and handled billing inquiries efficiently, ensuring accuracy in transactions.
- Assisted in managing office supplies, keeping inventory organized for daily operations.
- Opened and closed the office
Orthodontic Assistant
Dr. Michael J. Mahaffey
Peachtree City, GA
03.2005 - 10.2017
- Assisted in patient management, ensuring comfort and understanding of procedures.
- Prepared instruments and materials for orthodontic procedures, maintaining sterile environments.
- Educated patients on oral hygiene techniques to enhance treatment outcomes.
- Collaborated with the orthodontist to develop individualized treatment plans for patients.
- Monitored patient progress and communicated updates effectively to both patients and staff.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Implemented digital charting systems to enhance accuracy and accessibility of patient records.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Enhanced team collaboration by actively participating in staff meetings and sharing insights on patient care improvements.
- Improved treatment outcomes with meticulous attention to detail in preparing and positioning orthodontic appliances.
- Fostered welcoming clinic environment, directly impacting patient comfort and reducing anxiety about orthodontic treatment.
Orthodontic Assistant
Dr. Brian Womble
McDonough, GA
08.2000 - 04.2005
- Trained new staff on operational protocols and best practices in patient care.
- Streamlined scheduling processes to optimize appointment availability and reduce wait times.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Enhanced patient engagement and satisfaction, regularly updating them on treatment progress and adjustments needed.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared instruments and materials for orthodontic procedures, maintaining sterile environments.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Education
Orthodontic Assisting - Orthodontic Assisting
Orthodontic Assisting of Atlanta
Atlanta GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Office organization
- Initiative-taking
Accomplishments
I started off as a part time front desk receptionist, within 4 months I was opening, maintaining and closing the office by myself!
Certification
CampSpot Certified
Orthodontic Assistant Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Island Retreat
04.2025 - 12.2025
Orthodontic Assistant
Dr. Michael J. Mahaffey
03.2005 - 10.2017
Orthodontic Assistant
Dr. Brian Womble
08.2000 - 04.2005
Orthodontic Assisting - Orthodontic Assisting
Orthodontic Assisting of Atlanta