MONICA EMANUEL
MONCKS CORNER,SOUTH CAROLINA
Summary
To obtain gainful employment with a company where I can use my past experiences and knowledge as well as learn new ones.
Office Administration, Human Resources Staffing Payroll ,Sales ,Management A staffing professional with proven track record in optimizing recruitment strategies and enhancing workforce efficiency. Known for strong focus on team collaboration and achieving results. Consistently reliable and adaptable to changing needs, with key skills in talent acquisition and employee management.
Overview
2026
2026
years of professional experience
Work History
Patient Access Specialist
Medical University Of South Carolina
Rutledge Tower
01 2024 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Prepared patient identification band and completed admissions papers.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Collected and validated patient demographics and insurance information.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Sr Staffing Manager
Staffing Experts
West Springfield, MA - REMOTE
04 2019 - 07 2024
- Responsible for building market share and revenue through recruiting, sales, and marketing efforts in the assigned territory
- Handle heavy call volume on a multi-line phone system
- Interview qualified employee, perform payroll duties, take client orders and schedule field employees to meet client's needs
- Train and supervise additional office personnel
- Provide weekly reports of field employee
- Recruiting and placement activity, sales activity, revenue growth, and gross margin
- Devised hiring and recruitment policies for 60-employee company.
Sr Staffing Manager
Expert Staffing
Springfield, MA
10 2010 - 04 2019
- Direct all daily operations
- Oversee staffing manager
- Provide training, coaching, development and motivation to staffing managers
- Assist clients
- Grow revenue
- Devised hiring and recruitment policies for 80-employee company.
Senior Staffing Manager, Nursefinders
Nursefinders Inc
West Springfield, MA
10.2000 - 09.2010
- Devised hiring and recruitment policies for 80-employee company.
- Designed tailored training programs for new hires, promoting rapid acclimation to company culture and expectations.
- Developed strategic partnerships with universities and other educational institutions, establishing a valuable source of entry-level talent.
- Established a robust talent pipeline through proactive networking and relationship-building efforts within target markets.
- Optimized candidate experience throughout the hiring process, fostering positive brand perception among potential employees.
- Improved candidate placement rates by implementing targeted recruitment strategies and collaborating with hiring managers.
- Championed a culture of continuous improvement within the staffing team, inspiring members to seek opportunities for growth and development.
- Enhanced company reputation by consistently providing high-quality candidates that met client requirements.
- Mentored junior staffing professionals, contributing to the overall growth and development of the team.
- Performed sourcing, interviewing, negotiations and hiring.
- Recruited and hired employees for Health care facilities.
- Developed strong relationships with clients to understand their unique staffing needs and provide customized solutions.
Education
Putnam Vocational High School - College Preparatory Courses
Putnam Vocational High School
Springfield, MA06.1991
Skills
- Staffing strategy
- Collaborative team work
- Sourcing new candidates
- Staffing processes
- Payroll coordination
- Recruitment
- Excellent Communication
- Team building
- Decision-Making
- Written Communication
- Good Telephone Etiquette
Timeline
Senior Staffing Manager, Nursefinders
Nursefinders Inc
10.2000 - 09.2010
Patient Access Specialist
Medical University Of South Carolina
01 2024 - Current
Sr Staffing Manager
Staffing Experts
04 2019 - 07 2024
Sr Staffing Manager
Expert Staffing
10 2010 - 04 2019
Putnam Vocational High School - College Preparatory Courses
Putnam Vocational High School