Overview
Work History
Education
Skills
Timeline
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Monica Escalera Cruz

Orlando,FL

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Hilton Orlando
Orlando, FL
03.2025 - Current
  • Organized and maintained electronic and paper filing systems efficiently.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Prepared correspondence, reports, and presentations for internal meetings.

Guest Services Attendant

Wild Florida
02.2024 - 06.2025
  • Provided excellent customer service by greeting and assisting guests with ticket purchases, questions, and park navigation.
  • Handled cash and credit card transactions with the highest standards, ensuring accurate sales and reporting at the end of the night.
  • Resolved customer concerns promptly and with a positive attitude, enhancing overall guest satisfaction.

Customer Service Attendant

The UPS Store
03.2022 - 08.2023
  • Assisted customers with shipping, packaging, and printing services, ensuring accurate and efficient transactions.
  • Provided knowledgeable guidance on shipping options, packaging materials, and postal regulations.
  • Maintained a clean and organized workspace, ensuring a professional environment for customers.

Wardrobe Attendant / Attractions Attendant

Universal Orlando Resort
07.2019 - 03.2022
  • Effectively responded to customer requests and concerns, ensuring all guests have a personable and enjoyable experience in line with the company's core values.
  • Trained new attendants on operational procedures and customer interactions.
  • Monitored safety protocols and reported hazards to maintain guest safety.

Front Desk Reservation Associate, Second Shift

Vacation Village at Parkway
06.2018 - 07.2019
  • Managed guest check-ins and check-outs, providing a seamless and welcoming guest experience.
  • Assisted guests with reservations, modifications, and questions, ensuring accurate booking details and satisfaction.
  • Collaborated with other departments to ensure smooth operations and exceptional guest experiences.
  • Maintained detailed knowledge of resort amenities, promotions, and local attractions to assist resort guests effectively.

Education

Associate of Arts - General Studies

Valencia College
Kissimmee, FL
01.2021

Skills

  • Microsoft Office
  • Written and verbal communication
  • Spanish fluency
  • Teamwork
  • Tech-savvy
  • Reliability
  • Attention to detail

Timeline

Administrative Assistant

Hilton Orlando
03.2025 - Current

Guest Services Attendant

Wild Florida
02.2024 - 06.2025

Customer Service Attendant

The UPS Store
03.2022 - 08.2023

Wardrobe Attendant / Attractions Attendant

Universal Orlando Resort
07.2019 - 03.2022

Front Desk Reservation Associate, Second Shift

Vacation Village at Parkway
06.2018 - 07.2019

Associate of Arts - General Studies

Valencia College
Monica Escalera Cruz