Organized and maintained electronic and paper filing systems efficiently.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Prepared correspondence, reports, and presentations for internal meetings.
Guest Services Attendant
Wild Florida
02.2024 - 06.2025
Provided excellent customer service by greeting and assisting guests with ticket purchases, questions, and park navigation.
Handled cash and credit card transactions with the highest standards, ensuring accurate sales and reporting at the end of the night.
Resolved customer concerns promptly and with a positive attitude, enhancing overall guest satisfaction.
Customer Service Attendant
The UPS Store
03.2022 - 08.2023
Assisted customers with shipping, packaging, and printing services, ensuring accurate and efficient transactions.
Provided knowledgeable guidance on shipping options, packaging materials, and postal regulations.
Maintained a clean and organized workspace, ensuring a professional environment for customers.
Wardrobe Attendant / Attractions Attendant
Universal Orlando Resort
07.2019 - 03.2022
Effectively responded to customer requests and concerns, ensuring all guests have a personable and enjoyable experience in line with the company's core values.
Trained new attendants on operational procedures and customer interactions.
Monitored safety protocols and reported hazards to maintain guest safety.
Front Desk Reservation Associate, Second Shift
Vacation Village at Parkway
06.2018 - 07.2019
Managed guest check-ins and check-outs, providing a seamless and welcoming guest experience.
Assisted guests with reservations, modifications, and questions, ensuring accurate booking details and satisfaction.
Collaborated with other departments to ensure smooth operations and exceptional guest experiences.
Maintained detailed knowledge of resort amenities, promotions, and local attractions to assist resort guests effectively.