Monica Falensky

Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.

• Communicated with customers to resolve common title issues.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Counted and packaged currency and coins.