Napasha Daniels
Brooklyn,NY
Summary
To obtain a position of Case Manager in a fast-paced work environment, where I can utilize my transferrable skills and experience to assist clients in achieving their goals and improving their quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
BVSJ
BROOKLYN, NY
06.2022 - Current
- Participated in interdisciplinary team meetings.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Provided referrals to appropriate health care providers or other community resources.
- Counseled clients on available resources within the community that could help meet their needs.
- Consulted with colleagues and senior staff on resolution of complex service issues.
- Maintained accurate case records and documentation according to regulatory agency guidelines.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Residential Aide/ Admin. Assistant
Black Veterans for Social Justice
06.2018 - 06.2022
- Assist with serving meals to our 197 single male population
- Assistant to all Directors on site when needed
- Effectively communicate with the Office Managers in addition to logging all call outs, vacation days, and sick days on the site status report to submit to our Human Resources department
- Meet and greet all visitors entering the facility
- Maintain and update all files and log books for the site
- Receive and distribute Metro Cards to all clients when needed
- Sort and handle the mail to be distributed to all sites within the agency
- Order all supplies as needed for the site
- Keep an updated Inventory of all office and kitchen supplies
- Assist and organize all meetings with the staff
- Manage all calendars and appointments for directors.
- Participated in team meetings with other residential aides discussing resident care plans.
- Monitored infection control procedures to verify facility-wide health and safety.
Receptionist
Lindsay Park/Zenith Properties
02.2016 - 03.2018
- Answered phones and took messages
- Maintained, organized, and updated the agency’s filing system on a daily or periodic basis
- Copied, faxed and handled all mail activity for the organization
- Ordered all office supplies
- Reserved and scheduled meetings for all Shareholders
- Created confidential folders for all move-ins.
Cashier and Shift Leader
Popeye’s Fried Chicken
05.2012 - 02.2016
- Conducted inventory on a daily basis
- Ensured the grounds of the facility were cleaned on a daily basis
- Prepped food when necessary
- Assisted cashiers with taking orders to limit a wait for customers
- Continuously made sure that the front counter was stocked with all supplies to run a good shift
Receptionist
GORLYN I.T Management
03.2011 - 01.2012
- Met and greeted all visitors upon arrival
- Filed, faxed, and answered phones
- Sent inquiries in reference to applications for Minority Owned Businesses
- Worked with Excel, Word, and Power Point for presentations
- Created emails and letters as requested.
Education
High School Equivalency Diploma -
Iroquois Job Corps Center
04.2009
Skills
- Customer Service Representative
- Excel, Copying, Email, Word
- highly organizational skills
- Time Management with the ability to meet all deadlines in a timely manner
- Exceptional ability to build productive relationships with coworkers and clients
- Discharge Planning
- Community Outreach
- Regulatory Compliance
- Needs Assessment
- Case Management
- Records Management
- Positive Attitude
- Crisis Intervention
- Community Resources
- Emotional Awareness
- Documentation and Reporting
- Interdisciplinary Collaboration
Certification
- First Aid and CPR
- Naxolene
- Food Handlers License
References
Will be furnished upon request
Timeline
Case Manager
BVSJ
06.2022 - Current
Residential Aide/ Admin. Assistant
Black Veterans for Social Justice
06.2018 - 06.2022
Receptionist
Lindsay Park/Zenith Properties
02.2016 - 03.2018
Cashier and Shift Leader
Popeye’s Fried Chicken
05.2012 - 02.2016
Receptionist
GORLYN I.T Management
03.2011 - 01.2012
High School Equivalency Diploma -
Iroquois Job Corps Center
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