Monica Gandarilla
Haslet,TX
Summary
To utilize my experience and knowledge from my current Job role experience, also to learn more in the Medical field and to gain more growth in other areas to pursue further learning experiences and with learning and gaining more strength for the future. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Account Specialist
CCPN CBO
Fort Worth, TX
07.2022 - Current
- Researched discrepancies in accounts to ensure accurate payments.
- Conducted research on customer accounts to identify any outstanding balances or issues that need resolution.
- Verified insurance coverage for services rendered prior to submitting claims for payment.
- Reviewed monthly aging reports to determine which accounts are past due or require follow up action.
- Participated in special projects as assigned by management team.
- Submitted electronic bills following facility and legal compliance standards.
- Applied HIPAA privacy and security regulations while handling patient information.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
PSR-Patient Service Representative
Envision Imaging Of Keller
Fort Worth, Texas
11.2019 - 09.2021
- Check patients in obtain copies of insurance/Driver license, collect payments, schedule appointments
- Produce images on disc for patient send out copies of images for providers.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
Receptionist
Cook Children's-Orthopedic,Multi-Specialty, Alliance Urgent Care
Fort Worth, Texas
08.2016 - 07.2022
- Check in process obtain identifications, insurance Driver License, collect co-pays
- Schedule future appointment create school notes.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
Certified Medical Assistant
UNT -OB/Gynecology -Midwives & M.D
Fort Worth, Texas
06.2014 - 08.2016
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Education
Certified Medical Assistant, Medical Assistant Diploma -
Everest College - Fort Worth
05.2011
Skills
- Experience in healthcare and the Medical field for 9 years
- Weekly task –Prep charts, file documents using OnBase
- Work on reschedules and recalls for providers patients & Imaging Workques
- HIPAA understanding
- Medicare and Medicaid knowledge
- Critical thinking skill
- Patient Care
- Experience in healthcare and the Medical field for 9 years
- Enter telephone encounters and routing to staff and providers
- Receptionist -Check in Patients with Proper verification protocol
- Weekly task -appointment recalls, file documents using OnBase
Certification
BLS-American Heart Association:10/19/2023-10/31/2025
Timeline
Patient Account Specialist
CCPN CBO
07.2022 - Current
PSR-Patient Service Representative
Envision Imaging Of Keller
11.2019 - 09.2021
Receptionist
Cook Children's-Orthopedic,Multi-Specialty, Alliance Urgent Care
08.2016 - 07.2022
Certified Medical Assistant
UNT -OB/Gynecology -Midwives & M.D
06.2014 - 08.2016
Certified Medical Assistant, Medical Assistant Diploma -
Everest College - Fort Worth
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