Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Monica Garcia

Rio Rancho,NM

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2020
2020
years of professional experience

Work History

Team of Experts

T-Mobile
Albuquerque, New Mexico
06.2017 - 11.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Children's Ministry Volunteer

Legacy
Rio Rancho, New Mexico
01.2010 - 07.2017
  • Planned and implemented weekly children's ministry activities.
  • Assisted in developing creative ways to teach the Bible to children.
  • Provided spiritual guidance to young people.
  • Conducted Sunday School classes for a variety of age groups.
  • Mentored children in their faith journey.
  • Created lesson plans and materials for children's church services.
  • Encouraged participation from all students during class time.
  • Lead worship services specifically tailored for kids.
  • Participated in outreach activities such as Vacation Bible School or summer camps.
  • Served as an example of Christian living to the younger generation.
  • Provided emotional support and encouragement to kids facing difficult times.
  • Encouraged positive behavior among participants at all times.
  • Researched relevant topics related to teaching biblical principles to kids.
  • Taught children about religion through lessons and hands-on activities.
  • Utilized songs and dances to teach faith lessons, promote scripture memorization and encourage active listening.
  • Answered child questions, resolved complaints and provided spiritual counseling.
  • Trained other volunteers in the setup and tear down as well as prepared for teaching.

Direct Care Worker

Several Sources
Albuquerque, New Mexico
05.2008 - 01.2017
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Coordinated transportation for medical appointments and other errands.
  • Developed individual service plans in collaboration with the client, family members and other professionals.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Organized paperwork related to case notes, assessment forms and discharge summaries.
  • Maintained accurate records of all services provided to clients.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.

Computer Technician

Self Employed Services
Rio Rancho, New Mexico
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Performed basic network troubleshooting and maintenance activities.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Resolved customer complaints regarding the performance of their computers or other devices.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Created backup images of customers' data files onto external storage devices.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Troubleshot devices to identify and solve issues with hardware or software performance.

Education

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
05-2007

Some College (No Degree) - Network Systems Administration

ITT Technical Institute
Albuquerque, NM

Some College (No Degree) - Computer Animation

Central New Mexico Community College
Albuquerque, NM

Skills

  • Basic math
  • Supervision and leadership
  • Time management
  • Verbal communication
  • Data management
  • Customer service
  • Multitasking Abilities
  • Problem-solving
  • Relationship building
  • Analytical and critical thinking
  • Computer skills
  • Dependable and responsible
  • MS office
  • Cross-cultural communication
  • Spanish Fluency

Affiliations

  • Artistic ability- Painting, drawing, design,

Languages

Spanish
Native/ Bilingual

References

  • Andrea Valdez- 505-514-6279
  • Katia Baltier- 505-967-0549
  • Celia Gutierrez- 505-980-2205

Timeline

Team of Experts

T-Mobile
06.2017 - 11.2019

Children's Ministry Volunteer

Legacy
01.2010 - 07.2017

Direct Care Worker

Several Sources
05.2008 - 01.2017

Computer Technician

Self Employed Services

High School Diploma -

Rio Rancho High School

Some College (No Degree) - Network Systems Administration

ITT Technical Institute

Some College (No Degree) - Computer Animation

Central New Mexico Community College

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Monica Garcia