Monica Garren
Saluda,NC
Summary
Reliable and hard-working administrative director with ten years of customer service experience and financial management. Proven willingness to take on any task to support team and help the business succeed. Offers strong computer and organizational skills. Passionate in human resources, staff engagement and performance.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Administrative Director
Blue Ridge Humane Society
Hendersonville, North Carolina
05.2023 - Current
- Developed recruiting plans, tools, and innovative sourcing strategies; pre-screened candidates, monitored recruiting process status, and completed necessary paperwork for new hires.
- Collaborate with department managers and fulfill recruiting requisitions, to meet organizational needs.
- Perform orientations for new employees.
- Investigate complaints from employees.
- Coordinate employee benefits.
- Assist with payroll and staff budgeting.
- Managed all job postings and monitored job performance.
- Devise and recommend strategies to keep employees happy and motivated.
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Update of job descriptions for the animal welfare industry.
- Introduces new hires to staff members and other associates in a fun and engaging way.
- Coordinated staff engagement and education events, including new hire tour days, boss appreciation days, animal care appreciation days, vet tech appreciation weeks, and interdepartmental job shadowing.
- Direct supervision of volunteer program and volunteer coordinator.
- Maintain facilities and coordinate long term projects.
- Cultivated relationships with vendors to secure necessary supplies and services.
- Submit operational expenses to financial director for processing.
- Director supervisor of facilities program and facilities manager.
- Enforced compliance with organizational policies and regulatory requirements, ensuring adherence across all operations.
Financial Director
Horizon Tile & Stone Gallery
12.2022 - 08.2024
- Leads planning and forecasting activities with business partners to achieve business and company goals.
- Streamlined business processes, administration, and financial management to enhance operational efficiency.
- Prepares financial forecasts.
- Analyzes revenue, expenses, cash flows, and balance sheets.
- Reviews financial reports.
- Monitors financial details to ensure legal compliance.
- Assists management to make financial decisions.
- Supervised employees while tracking receipts and inputting business expenses to ensure accurate financial records.
- Reviews and processes payments of the company.
- Enters invoices from various vendors to ensure payment.
- Inputs payroll bi-weekly.
- Maintained accurate filing and record keeping system for financial statements and company documents to support compliance and accessibility.
- Participates in the execution of changes to procedures, policies, and systems to facilitate expansion, compliance, and scaling of the business.
- Remote
Office Manager. Adoption Coordinator.
Foothills Humane Society
Columbus, North Carolina
12.2019 - 12.2022
- Processed adoption and intake paperwork for all potential adoptions.
- Supervised office, administrative, and customer service staff to ensure compliance with quality standards and deadlines.
- Coordinated workflow and implemented performance incentives to enhance employee performance.
- Completed advanced clerical tasks, including account reconciliation and document management.
- Protected organizational information with effective safety and security procedures.
- Addressed customer complaints and provided clarity on policies and procedures.
- Empowered employees to independently resolve problems and disputes.
- Direct team meetings weekly with staff members.
Store Manager
Nature's Storehouse
Tryon, North Carolina
03.2012 - 12.2019
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
- Ensured store standards in merchandising, security, and visual presentation.
- Empowered team members through consistent feedback and training, enhancing service delivery and customer interaction.
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
- Resolved escalated customer complaints effectively, restoring satisfaction and loyalty.
- Conducted thorough inventory audits to ensure accuracy and compliance with company standards.
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards.
- Established strong local reputation by promptly addressing customer concerns and engaging in community charitable initiatives.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
- Managed customer experiences with a close eye on customer and team member interactions.
Education
Business Administration & Management - Management, Administration and Finances
Central Piedmont Community College
Charlotte, North Carolina05.2019
Associates of Arts -
Central Piedmont Community College
Charlotte, North Carolina05.2017
High School Diploma -
Polk County High School
Columbus, North Carolina06.2014
Skills
- Talent acquisition
- Recruitment strategies
- On-Boarding
- Performance assessment
- Performance appraisal
- Leadership training
- Program oversight
- Operational Performance
- Payroll processing
- Employee benefits administration
- Conflict management
- Engagement
- Customer support
- Document control
Certification
North Carolina Public Notary
Timeline
Administrative Director
Blue Ridge Humane Society
05.2023 - Current
Financial Director
Horizon Tile & Stone Gallery
12.2022 - 08.2024
Office Manager. Adoption Coordinator.
Foothills Humane Society
12.2019 - 12.2022
Store Manager
Nature's Storehouse
03.2012 - 12.2019
Business Administration & Management - Management, Administration and Finances
Central Piedmont Community College
Associates of Arts -
Central Piedmont Community College
High School Diploma -
Polk County High School