Summary
Overview
Work History
Education
Skills
Timeline
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Monica Guerrero

San Antonio,TX

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Chilis Restaurant. Proven ability to enhance guest engagement and satisfaction while efficiently managing high-volume service. Experienced in cash handling and fostering warm relationships with customers, ensuring memorable dining experiences.

Overview

8
8
years of professional experience

Work History

Server

Chilis Resturant
06.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Lulus Ice Cream
04.2022 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

HR Coordinator

ReconMR
07.2018 - 01.2020
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Call Center Representative

Bank of America
10.2017 - 07.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

No Degree - Medical Billing And Coding

Southern Careers Institute
TX

High School Diploma -

Southwest Prep.
San Antonio, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Chilis Resturant
06.2024 - Current

Server

Lulus Ice Cream
04.2022 - 05.2023

HR Coordinator

ReconMR
07.2018 - 01.2020

Call Center Representative

Bank of America
10.2017 - 07.2018

No Degree - Medical Billing And Coding

Southern Careers Institute

High School Diploma -

Southwest Prep.

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Monica Guerrero