Monica Hamilton

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance
• Lead barber
• Daily Operations
• Scheduling

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.

• Educated salon professionals on color and newest trends

• Reported any discrepancies or errors in pricing or inventory levels to management.
• Processed shipments received from vendors according to established protocols.

• Greeted customers, answered phones and booked appointments.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.