Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Hernandez

Rusk,TX

Summary

Motivated and dependable individual seeking a Customer Service Representative role in a bank call center. Eager to use strong people skills and attention to detail to help customers, solve problems, and provide excellent service.

Overview

1
1
year of professional experience

Work History

Sales Associate

Buds
Rusk, TX
06.2024 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Rusk High School
Rusk, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Bilingual
  • Exceptional customer service
  • Cash handling
  • Outgoing personality
  • Friendly and outgoing

Timeline

Sales Associate

Buds
06.2024 - 07.2025

Rusk High School