Detailed oriented and organized professional with experience in operations, team coordination, and customer support. Proved ability to manage tasks efficiently and contribute to the teams success in a fast paced environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dicks Sporing Goods
Algonquin, IL
01.2024 - Current
Assisted customers in selecting footwear, providing product knowledge and personalized recommendations.
Trained new associates on sales techniques and product features.
Collaborated with team members to achieve daily sales goals and targets.
Developed visual merchandising displays to attract customer attention and drive sales.
Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
Provided expert advice on sizing, fit, materials, and care instructions for various apparel/footwear items.
Boosted sales through effective upselling techniques and knowledge of current fashion trends.
Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
Retail Store Manager
Journeys Shoes
West Dundee, IL
04.2019 - 10.2023
Provided exceptional customer service to gain positive client relationships.
Recruited, trained and mentored staff on product knowledge and customer engagement techniques
Developed team schedules to maximize coverage and enhance service efficiency
Implemented tracking systems for daily, weekly, and monthly sales goals
Managed online order returns and processed damaged merchandise efficiently.
Organized stockroom and managed weekly shipments
Led daily operations, ensuring optimal store performance and customer satisfaction
Implemented visual merchandising strategies to boost product visibility and sales