Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Monica Hernandez

Elgin,IL

Summary

Detailed oriented and organized professional with experience in operations, team coordination, and customer support. Proved ability to manage tasks efficiently and contribute to the teams success in a fast paced environment.

Overview

7
7
years of professional experience

Work History

Sales Associate

Dicks Sporing Goods
Algonquin, IL
01.2024 - Current
  • Assisted customers in selecting footwear, providing product knowledge and personalized recommendations.
  • Trained new associates on sales techniques and product features.
  • Collaborated with team members to achieve daily sales goals and targets.
  • Developed visual merchandising displays to attract customer attention and drive sales.
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel/footwear items.
  • Boosted sales through effective upselling techniques and knowledge of current fashion trends.
  • Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.

Retail Store Manager

Journeys Shoes
West Dundee, IL
04.2019 - 10.2023
  • Provided exceptional customer service to gain positive client relationships.
  • Recruited, trained and mentored staff on product knowledge and customer engagement techniques
  • Developed team schedules to maximize coverage and enhance service efficiency
  • Implemented tracking systems for daily, weekly, and monthly sales goals
  • Managed online order returns and processed damaged merchandise efficiently.
  • Organized stockroom and managed weekly shipments
  • Led daily operations, ensuring optimal store performance and customer satisfaction
  • Implemented visual merchandising strategies to boost product visibility and sales
  • Completed routine store inventories

Education

Associate of Science -

Elgin Community College
Elgin, IL
12-2026

Skills

  • Customer Service
  • Sales and Upselling
  • Organization
  • Problem Solving
  • Communication
  • Listening skills
  • Reliable and punctual
  • Goal oriented

Languages

Spanish
English

Timeline

Sales Associate

Dicks Sporing Goods
01.2024 - Current

Retail Store Manager

Journeys Shoes
04.2019 - 10.2023

Associate of Science -

Elgin Community College
Monica Hernandez