Monica Herrera
Memphis,Tennessee
Summary
Dedicated and detail-oriented dental hygiene student seeking a position to further develop clinical and patient care skills while contributing to a positive and efficient team environment. Known for a strong work ethic, reliability, and commitment to timely completion of responsibilities. Demonstrates exceptional customer service and communication skills, building trust with patients and team members. Proven leader through experience as a team leader in a professional setting and currently serving as dental hygiene class treasurer, reflecting strong organization, accountability, and collaboration skills
Overview
7
7
years of professional experience
Work History
Professional Dog Walker
Dwight Jones, Alexis Terrell-Jones
Germantown, United States
03.2020 - Current
- Provided dogs with exercise and fresh air, enhancing their physical health and happiness
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Adapted work schedule to accommodate client needs.
- Cared for pets during owners' absences
Sales Associate Team Leader
BeautyMax
Germantown, United States
10.2018 - Current
- Built trusting customer relationships through personal connections, enhancing customer loyalty
- Facilitated friendly, professional dialogue with customers to identify needs and improve service experience
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Coached and mentored employees, providing constructive feedback to enhance their performance and development
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Answered incoming telephone calls to provide store products and service information
- Managed returns, exchanges, and refunds in accordance with store policy
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Patient Services Associate
Church Health Dental
Memphis, United States
10.2023 - 06.2024
- Coordinated patient access to community resources, enhancing support for home health services, transportation, and social programs
- Managed patient inquiries and appointment scheduling, promoting timely access to medical services
- Assisted patients with appointment scheduling and check-in processes.
- Managed patient records using electronic health record systems.
- Coordinated referrals to dental specialists as needed.
Education
Bachelors - Dental Hygiene
University of Tennessee Health Science Center
Memphis05-2026
Associates - Health Sciences
University of Memphis
Memphis05-2023
High School Diploma -
Germantown High School
Germantown05-2020
Skills
- Customer service
- Communication skills
- Conflict resolution
- Interpersonal skills
- Teamwork
- Self-motivation
- Team management
- Networking skills
- Sales promotion
- Safety principles
- Telephone communication
- Cash register operation
- Inventory management
- Stock control
- Shelf restocking
- Money management
- Reliability
Languages
- Spanish
- English
Languages
Spanish
Professional
English
Professional
Accomplishments
Class treasurer - July 2024 - May 2026
Timeline
Patient Services Associate
Church Health Dental
10.2023 - 06.2024
Professional Dog Walker
Dwight Jones, Alexis Terrell-Jones
03.2020 - Current
Sales Associate Team Leader
BeautyMax
10.2018 - Current
Bachelors - Dental Hygiene
University of Tennessee Health Science Center
Associates - Health Sciences
University of Memphis
High School Diploma -
Germantown High School