Monica Herrera
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Circle K
Denver
05.2017 - Current
- Assisted customers with product inquiries and store navigation.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Educated customers on promotions and loyalty programs effectively.
- Trained new staff on customer service protocols and procedures.
- Addressed customer inquiries and delivered accurate information about products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Cultivated strong customer relationships through personalized assistance and support.
Education
Associate of Science - Medical Specialties
College America
Denver, Colorado 06.2013 - 08.2015
Skills
- Transaction processing
- Complaint resolution
- Problem resolution
- Customer engagement
- Product knowledge
- Product promotion
- Merchandise upselling
- Loyalty program promotion
- Inventory management
- Stock management
- Staff training
- Attention to detail
- Multitasking and organization
- Punctuality and reliability
- Effective communication
- Problem-solving
Timeline
Customer Service Representative
Circle K
05.2017 - Current
Associate of Science - Medical Specialties
College America
06.2013 - 08.2015