Monica Hester
Monroe,NC
Summary
Results-oriented professional with extensive experience in retail management. Skilled in coaching teams and optimizing store operations, leading to increased sales and enhanced customer experiences. Committed to fostering a collaborative environment for sustained success.
Overview
30
30
years of professional experience
Work History
Store Manager
Kohl's
Concord, NC
04.2024 - 04.2026
- Analyzed sales data to identify trends and optimize inventory management.
- Conducted regular staff meetings to communicate goals and performance expectations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Kohl's
Matthews, NC
04.2004 - 04.2024
- Led daily operations to align team performance with strategic objectives.
- Mentored junior staff, promoting professional growth and enhancing overall team performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Kohl's
Matthews, NC
08.1996 - 04.2004
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Problem-solving
- Store operations
- Team leadership and coaching
- Store merchandising
- Retail inventory management
- Operations management
- Employee scheduling
- Work Planning and Prioritization
- Sales analysis
- Payroll management
- Operational efficiency
- Project management
Accomplishments
- Grand Opened 3 Kohl's stores within the Charlotte, NC Market.
- Improved inventory control results by $76,000 for 2025.
- Managed a store that exceeded company expectations in inventory control, service, credit and rewards (loyalty) during the 1st quarter of 2026.
- In 2025 managed a store that out performed 12 of 16 stores in total store sales.
- Managed a store that ranked # 2 in beauty sales in the district for 2025.
Timeline
Store Manager
Kohl's
04.2024 - 04.2026
Assistant Manager
Kohl's
04.2004 - 04.2024
Assistant Manager
Kohl's
08.1996 - 04.2004