Monica Hines

• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Audited team performance and compliance with CCC standards and state law
• Oversee inventory management when needed
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Evaluated customer needs and feedback to drive product and service improvements.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

In addition to previously mentioned medical assistant duties.

• Used EMR to schedule appointments for doctor visits and procedures.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Relayed care and medication advice to patients to relieve physicians during peak hours.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Provided prompt, polite and professional in-person and telephone customer service.