Monica Howard

• Led collections team to achieve operational efficiency and streamline processes.
• Developed strategies for reducing outstanding receivables and improving
• Trained and mentored staff on effective collections techniques and compliance standards.
• Collaborated with cross-functional teams to resolve account discrepancies and disputes.
• Generated and mailed updated statements monthly and processed demand letters.
• Increased recoveries by negotiating favorable repayment terms for clients and customers.
• Successfully implemented new technologies and process automations to encourage continuous improvement.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Negotiated to collect balance in full.
• Processed payments and applied to customer balances.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.