Monica Hudson
Saint Marys
Summary
Dedicated professional with a strong background in customer service and advocacy. Expertise in developing personalized care plans and facilitating access to community resources. Committed to enhancing client well-being through effective communication and problem-solving. Dedicated social worker with proven expertise in client advocacy, effective communication, and problem-solving. Committed to developing personalized care plans that empower individuals and enhance their quality of life.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Delivery Driver
DoorDash
St. Marys, OH
08.2024 - Current
- Delivered food orders promptly, contributing to high customer satisfaction. to customers in an efficient manner.
- Communicated delivery status proactively, keeping customers informed throughout the process.
- Navigated routes using GPS technology for timely deliveries.
Social Worker
PKM Life Transitions
Wapakoneta, OH
01.2016 - Current
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed personalized care plans to address individual client needs.
- Conducted intake assessments to evaluate client situations and needs.
- Advocated for client rights in various social service settings.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Provided emotional support to clients navigating life transitions.
- Educated clients about the impact of trauma on mental health and well-being.
- Offered grief and bereavement counseling to support family members after the death of loved ones.
Direct Support Professional
CRSI
Wapakoneta
11.2003 - 05.2016
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted clients in developing social skills through structured activities and community engagement.
- Advocated for client rights and independence within the community setting.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Followed the care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Facilitated social interactions between participants and their peers in the community.
- Planned and prepared healthy meals and snacks for clients.
- Built strong and trusting rapport with clients and loved ones.
Office/Billing Manager
PKM Life Transitions
Wapakoneta, OH
11.2010 - 03.2016
- Coordinated with insurance providers to verify coverage and resolve billing issues.
- Reviewed and approved billing statements for accuracy and completeness.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Handled office supplies inventory, ensuring timely replenishment of necessary items.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
AmeriCorps VISTA
AppalREAD
Logan
03.2001 - 03.2003
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Solicit in-kind and monetary donations to provide activities within the southern Appalachian community
- Provided information and items needed to the Head Start agency when necessary
Education
Master of Social Work - Social Work
Indiana Wesleyan University
Marion, IN05-2022
Bachelor of Science - Social Work
Bluffton University
Bluffton, OH08-2015
Associates Degree - Human Services
Rhodes State College
Lima, OH05-2012
High School Diploma -
Man High School
Man06-2000
Skills
- Customer relations and support
- Verbal and written communication
- Documentation precision
- Client advocacy
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Confidential documentation and recordkeeping
- Attention to detail
- Client documentation
- Solution-based interventions
- Grief counseling
- Behavioral counseling
- Disability support
Certification
- Hypnotherapy
- EMDR Trained
- ASIST (Applied Suicide Intervention Skills Training)
Timeline
Delivery Driver
DoorDash
08.2024 - Current
Social Worker
PKM Life Transitions
01.2016 - Current
Office/Billing Manager
PKM Life Transitions
11.2010 - 03.2016
Direct Support Professional
CRSI
11.2003 - 05.2016
AmeriCorps VISTA
AppalREAD
03.2001 - 03.2003
Master of Social Work - Social Work
Indiana Wesleyan University
Bachelor of Science - Social Work
Bluffton University
Associates Degree - Human Services
Rhodes State College
High School Diploma -
Man High School