Micro Office Suites
Monica Jackson
Kansas City,Missouri
If you live like no one else, later you can live like no one else
Dave Ramsey
Summary
Dedicated customer service professional with a strong focus on enhancing satisfaction and driving positive outcomes. Demonstrates exceptional interpersonal skills, effectively addressing concerns to foster lasting relationships. Proven ability to implement solutions that elevate the customer experience and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Ability Kc
Kansas City, Missouri
03.2024 - Current
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Created innovative methods to enhance admissions.
- Performed document faxing with precision.
- Responded to application inquiries through calls and emails.
- Contributed to the creation of admissions policies aligning with institutional objectives.
- Verified documentation for accurate coding, identifying discrepancies and implementing corrections.
- Ensured compliance with HIPAA regulations to protect patient privacy.
- Examined payer guidelines for coding and billing processes.
- Educated clients on coverage details in benefits plans.
- Welcomed patients, assessed the reason for their visit and redirected to relevant personnel.
Care Coordinator
Dedicated Senior Medical Center
Kansas City, Missouri
11.2022 - 12.2023
- Facilitated communication among caregivers, family members, and other engaged parties concerning patient status.
- Contributed to staff meetings focusing on best practices in patient care coordination.
- Stayed updated on government regulations regarding health insurance.
- Led continuous evaluation of patient and family needs.
- Oversaw adjustments in comprehensive health care systems and technological advancements while prioritizing quality of patient care.
- Kept precise records of patient treatments, diagnoses, referrals.
- Managed referrals to external health providers as required.
Donation Service Coordinator
Midwest Transplant Network
Westwood, Kansas
08.2015 - 11.2021
- Streamlined processes through the integration of various technologies.
- Ensured high levels of customer contentment through effective problem resolution and courteous interactions.
- Performed in-depth research and data analysis to guide strategic initiatives.
- Engaged with diverse team functions to meet targets.
- Stayed informed by engaging in ongoing professional development.
Education
High School Diploma -
06-1995
Associate of Arts - Medical Coding And Billing
Skills
- Data management
- Regulatory compliance
- Policy writing
- Documentation verification
- Customer service
- Communication skills
- Problem solving
- Process improvement
- Team collaboration
- Patient education
- Adaptability and flexibility
- Experience in medical admissions
- Records maintenance
- Self-motivation
- Medical admissions processes
- Active listening
- Organizational skills
- Professional demeanor
- Multitasking Abilities
- Time management abilities
- Adaptability
- Data verification
- Verification and eligibility
Affiliations
- Community Volunteer
Accomplishments
- Diversity Employee of the month
- Leadership Board Member
Certification
- Leadership Certificate
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSoftware
Epic
Cerner Software
Languages
English
Native language
Interests
Reading
Music
Foodie
Meditation
Rain Watcher
Barista Bars/Cafe's
Timeline
Admissions Coordinator - Ability Kc
03.2024 - Current
Care Coordinator - Dedicated Senior Medical Center
11.2022 - 12.2023
Donation Service Coordinator - Midwest Transplant Network
08.2015 - 11.2021
Metropolitan Advanced Technical High School - High School Diploma,
Ultimate Medical Academy - Associate of Arts, Medical Coding And Billing
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