Monica Johnson
Orlando,FL
Summary
Driven professional with expertise in customer service and problem-solving, enhancing sales at Ralph Lauren through personalized service and teamwork. Proven ability to lead teams, manage inventory, and ensure safety, achieving daily sales targets and reducing waste by 15%. Committed to building relationships and maintaining brand standards for optimal customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ralph Lauren
Orlando, FL
05.2023 - Current
- Assisted customers with product selection and provided personalized service to enhance shopping experience.
- Maintained visual merchandising standards to reflect brand image and attract customer attention.
- Processed transactions accurately using retail point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Educated customers on product features, benefits, and care instructions to drive informed purchasing decisions.
- Monitored inventory levels and assisted in restocking shelves to maintain optimal product availability.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Unarmed Security Officer
Paramount Hospitality Management LLC
Orlando, FL
01.2021 - 10.2022
- Monitored property premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing assistance as needed to maintain order.
- Collaborated with local law enforcement during emergencies, ensuring effective communication.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
Crew Leader
Five Guys
Orlando, FL
04.2019 - 04.2022
- Trained and mentored team members on food preparation and service standards.
- Coordinated daily operations to ensure timely service during peak hours.
- Monitored inventory levels and assisted with stock management to reduce waste.
- Implemented quality control measures to maintain product consistency and safety.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Led shift meetings to communicate goals, updates, and performance expectations effectively.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Education
Fire Science
Valencia College
Orlando, FL05.2027
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Reliable and punctual
Relationship building
Exceptional customer service
Timeline
Sales Associate
Ralph Lauren
05.2023 - Current
Unarmed Security Officer
Paramount Hospitality Management LLC
01.2021 - 10.2022
Crew Leader
Five Guys
04.2019 - 04.2022
Fire Science
Valencia College