Monica Melendez
Houston,TX
Summary
Proven Leasing Consultant with a track record of enhancing tenant satisfaction and retention at Greystar Property Management. Excelled in application processing and customer service, fostering community engagement and ensuring compliance with fair housing regulations. Demonstrated ability to collaborate effectively with teams, driving improvements in leasing and sales processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Greystar Property Management
2022.01 - 2023.11
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
Leasing Consultant
Finger Companies
2021.04 - 2022.01
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Leasing Consultant
ParaWest Management
2020.12 - 2021.04
- Assisted across various properties by providing support whenever an individual was unavailable.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
Education
High School Diploma -
Bartlesville High School
Bartlesville, OK05.2014
Skills
- Lease Renewals
- Customer Service
- Property tours and inspections
- Phone and Email Etiquette
- Team Collaboration
- Application processing
- Community Engagement
- Fair Housing Regulations
- Leasing and sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Greystar Property Management
2022.01 - 2023.11
Leasing Consultant
Finger Companies
2021.04 - 2022.01
Leasing Consultant
ParaWest Management
2020.12 - 2021.04
High School Diploma -
Bartlesville High School
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