Hi, I’m
Monica Mitchell
Waynesville,OH
Summary
Hardworking Account Manager with 7 plus years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Detail-oriented, managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional, successful at introducing new products and expanding network connections.
Overview
25
years of professional experience
Work History
OnSolveOrmond, FL
Account Manager, Inside Sales
01.2016 - 09.2023
Job overview
- Consistently reached and exceeded quota.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Renewed existing accounts by cementing trusting relationships with customers.
- Contacted new and existing customers to discuss product and service solutions.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Collaborated with team members to determine strategic sales approaches.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Sourced new opportunities to introduce products and services to potential customers.
- Delivered superior customer support to improve account retention rate.
- Maintained detailed account records and contact logs to facilitate sales process.
- Leveraged computer system to input customer orders and pricing information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Sterling Jewelers Inc.Dayton, OH
Store Manager
08.1998 - 01.2016
Job overview
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Prepared and submitted nightly bank deposits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
Wright State UniversityDayton, OH
Bachelor of Science from Marketing, Minor in Managment
06.2002
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals each year.
- Managed a portfolio of 4,000 accounts generating millions in sales.
- Developed relationships with new clients and typically exceeded sales goals by 200%.
- 16 customer based certifications.
Timeline
Account Manager, Inside Sales
OnSolve
01.2016 - 09.2023
Store Manager
Sterling Jewelers Inc.
08.1998 - 01.2016
Wright State University
Bachelor of Science from Marketing, Minor in Managment
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