MONICA MONTEJANO
Fort Worth,TX
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
15
15
years of professional experience
Work History
Server Trainer
Texas Roadhouse
Burleson, TX
09.2024 - Current
- Trained and mentored new servers on menu knowledge and customer service protocols.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Facilitated role-playing scenarios to prepare trainees for real-world customer interactions.
Patient Coordinator
Access Nurse
TN
09.2022 - 07.2023
- Performed administrative tasks, answered patient inquiries, and utilized strong organizational skills to manage multiple tasks, facilitate communication, and use computer software for medical chart and report compilation.
Patient Coordinator
Gateway Diagnostic Imaging
Fort Worth, TX
02.2021 - 07.2022
- Answered telephones and directed calls and voicemails to appropriate staff.
- Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail.
- Retrieved patient medical records for physicians, technicians and other medical personnel.
Server Trainer
Texas Road house
FORT WORTH, TX
11.2011 - 06.2016
- Assessed server performance, identifying opportunities for improvement and providing feedback to ensure maximum efficiency.
- Served as positive role model and mentor for restaurant waitstaff.
Education
Associate in Arts (A.A.) -
Tarrant County College
Fort Worth, Texas05-2017
High School Diploma - undefined
Western Hills High School
Fort Worth, Texas06-2013
Skills
- Exceptional customer service
- Attention to Detail
- Multitasking ability
- Cash Handling
- Memory retention
- Order accuracy
- Effective time management
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Server Trainer
Texas Roadhouse
09.2024 - Current
Patient Coordinator
Access Nurse
09.2022 - 07.2023
Patient Coordinator
Gateway Diagnostic Imaging
02.2021 - 07.2022
Server Trainer
Texas Road house
11.2011 - 06.2016
High School Diploma - undefined
Western Hills High School
Associate in Arts (A.A.) -
Tarrant County College