Monica Munoz
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Committed to maintaining professional relationships to increase profitability . Enhances customer experiences by providing excellent customer service. Goal-oriented worker with outstanding knowledge of customer service. Great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
The Hartford Insurance Group
10.1994 - 03.2021
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and services changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Delivered excellent customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Medical Terminology
San Diego College of Continuing Education
San Diego, CAHealth Unit Coordinator
San Diego College of Continuing Education
San Diego, CAHigh School Diploma -
San Diego High School
San Diego, CA06.1981
Some College (No Degree) - Business Administration
San Diego City College
San Diego, CASkills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Verbal and Written Communication
- Multitasking and Prioritization
Timeline
Customer Service Representative
The Hartford Insurance Group
10.1994 - 03.2021
Medical Terminology
San Diego College of Continuing Education
Health Unit Coordinator
San Diego College of Continuing Education
High School Diploma -
San Diego High School
Some College (No Degree) - Business Administration
San Diego City College
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