Monica Munoz
Fort Worth,TX
Summary
Detail-oriented administrative professional with experience supporting office and front desk operations. Skilled in high-volume phone and email communication, document processing, scheduling, and maintaining accurate records. Known for enforcing policies, and working effectively with residents, customers, and the general public. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Administrative Assistant / Dispatch Coordinator
H4 Towing
Fort Worth, TX
07.2025 - Current
- Coordinated daily schedules and workflows between drivers, management, and external partners
- Facilitated communication as the primary point of contact for residents, property management companies, HOAs, and contracted clients.
- Processed service requests and required documentation via high volume phone calls and emails
- Maintained accurate electronic records, service logs, and billing documentation
- Enforced company and property policies clearly and consistently
Warehouse Associate
Amazon
Haslet, Texas
11.2023 - 06.2025
- Maintained accuracy, organization, and efficiency while meeting daily operational goals
- Collaborated with team members to support overall workflow and productivity
- Followed strict procedures and documentation standards in a fast-paced environment
Administrative Assistant / Front Desk Clerk
Tarrant County Vehicle Storage Facility
Fort Worth, TX
03.2022 - 09.2023
- Assisted the public with vehicle release procedures, required documentation, and payment processing
- Managed confidential records in compliance with county and legal requirements
- Monitored security cameras and maintained a controlled, professional lobby environment
- Resolved concerns efficiently, enforced policies, and worked effectively with clients
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TXSkills
- Administrative & Office Support
- Front Desk & Reception Operations
- Confidential Records & File Management
- Phone, Email & Text Communication
- Scheduling & Workflow Coordination
- Policy Enforcement & De-escalation
- Microsoft Office & Computer Systems
Timeline
Administrative Assistant / Dispatch Coordinator
H4 Towing
07.2025 - Current
Warehouse Associate
Amazon
11.2023 - 06.2025
Administrative Assistant / Front Desk Clerk
Tarrant County Vehicle Storage Facility
03.2022 - 09.2023
High School Diploma -
Eastern Hills High School