Monica Najera

• Greet guests at front desk and engage in pleasant conversations while managing check-out process.
• Schedule, coordinate and confirm appointments and meetings.
• Collect room deposits, fees, and payments.
• Balance employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Oversee inventory management for office supplies, ensuring adequate stock levels to support daily operations.
• Train new staff on front desk protocols, improving team efficiency and service quality.
• Enable effective communication between doctors and patients with limited English proficiency by interpreting medical consultation accurately.
• Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Collected patient co-pay and issued receipt to confirm payment.
• Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Inputted accurate patient insurance, billing and payment information.
• Contacted insurance company to verify patient coverage before visit.
• Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
• Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
• Managed patient flow during peak hours, ensuring minimal wait time for both patients and providers alike.
• Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
• Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
• Reduced appointment cancellations by implementing effective appointment reminder systems via phone or email.
• Improved office efficiency by maintaining organized filing systems for physical and digital documents.
• Coordinated transportation services when necessary to ensure timely arrivals at scheduled appointments.
• Coordinated referrals to other healthcare professionals as needed, promoting a smooth care transition for patients.
• Collaborated with healthcare providers to ensure timely delivery of test results and care plans.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.

• Deliver lectures using a lesson plan Develop and maintain classroom environment conducive to learning and appropriate for social and emotional development of students.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Prepared educational materials for class activities
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Open/close store.
• Quote prices, credit terms, or other bid specifications

• Inventory control, ordering parts, maintaining records, stocking parts, reporting discrepancies, travel to other stores in the district and help with inventory counts.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Used in-store system to locate inventory and place special orders for customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.