Monica Nieto Galindo
Houston,TX
Summary
I have over four years of experience in high-volume restaurant environments, with a strong background as both a server and bartender. I am knowledgeable about food and beverage offerings, allowing me to confidently recommend menu items and drive thoughtful upselling. I excel at providing efficient, high-quality service during peak hours while maintaining a positive guest experience. My strengths include multitasking, cash handling, and quickly resolving guest concerns to ensure every customer feels welcomed and satisfied.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server / Bartender
Texas Roadhouse
Tulsa, OK
01.2025 - 03.2026
- Managed multiple tables and bar guests, ensuring excellent guest satisfaction through attentive service
- Delivered fast, attentive service in a high-volume restaurant environment
- Upsold food and beverage items, enhancing guest experience and contributing to increased sales
- Resolved guest concerns professionally, maintaining positive dining experiences and fostering customer loyalty
- Collaborated closely with kitchen staff and team members to ensure timely and accurate orders
- Maintained bar and dining area cleanliness and organization during busy service hours
Server
Pappasito's Cantina
Houston, TX
02.2021 - 01.2025
- Delivered friendly, efficient service in fast-paced Tex-Mex restaurant, enhancing guest experience
- Accurately took food and beverage orders and ensured timely delivery to guests
- Collaborated with kitchen staff to ensure accurate orders and maintained high customer satisfaction
- Resolved guest concerns professionally, contributing to positive dining experiences and repeat business
- Maintained cleanliness of tables and dining areas throughout service
- Processed cash and credit card payments using POS systems
Education
Business Administration
Houston Community College
Houston, TXSkills
- High volume customer service
- Food & beverage service
- Upselling
- Cash handling
- Fast-paced multitasking
- Team collaboration
- Conflict resolution
- Time management
- Reliability and strong work ethic
Certification
- Texas Food Handler Certification, Certified On The Fly, 08/13/24, 08/12/26
- TABC Seller Training Certification, Texas Alcoholic Beverage Commission, 08/13/24, 08/12/26
Languages
- English
- Spanish
Timeline
Server / Bartender
Texas Roadhouse
01.2025 - 03.2026
Server
Pappasito's Cantina
02.2021 - 01.2025
Business Administration
Houston Community College