MONICA PAIVA
Delray Beach,FL
Summary
Dynamic professional with a proven track record in customer service and upselling, demonstrated at ACQUA DELUXE and as OWNER at IDEIAS E PROJETOS. Expert in fostering client relationships, enhancing customer satisfaction, and driving sales through excellent people skills and effective problem-solving. Achieved increased repeat business by prioritizing teamwork and collaboration.
Overview
28
28
years of professional experience
Work History
Sales Associate
ACQUA DELUXE
01.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Party Planner
EVENTOS MARIANGELA
03.2017 - 02.2022
- Increased repeat business through strong relationships with clients and vendors.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Designed visually appealing promotional materials that showcased the company''s creativity and expertise in the industry.
- Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
OWNER
IDEIAS E PROJETOS
02.1996 - 12.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Interior Design
UNIVERSIDADE ESTACIO De SA
RIO De JANEIRO, BRAZIL06.2002
Bachelor of Science - Psychology
UNIVERSIDADE GAMA FILHO
RIO De JANEIRO, BRAZIL03.1993
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Upselling
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Sales Associate
ACQUA DELUXE
01.2023 - 06.2024
Party Planner
EVENTOS MARIANGELA
03.2017 - 02.2022
OWNER
IDEIAS E PROJETOS
02.1996 - 12.2016
Bachelor of Arts - Interior Design
UNIVERSIDADE ESTACIO De SA
Bachelor of Science - Psychology
UNIVERSIDADE GAMA FILHO