Summary
Overview
Work History
Education
Skills
Timeline
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Monica Piper

Batavia,United States

Summary

Im a warm and friendly individual that helps customers in any situation. I enjoy working closely with team members or working alone to deliver a positive guest experience


With over 20 years of experience in customer service I have an Excellent reputation for resolving problems and improving customer experience.


Being warm and friendly to an individual always helps customers in any situation.

Overview

19
19
years of professional experience

Work History

Service Desk Associate

Walmart
Batavia, NY
02.2012 - 10.2022
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Support for Customers in for Training.

ABB Combustion Engineering
Scottsville , NY
05.1987 - 11.1995
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.

Education

High School Diploma -

Nazareth Academy
Rochester NY
04.1983

Skills

  • Personable Demeanor
  • Creative Solutions
  • Administrative Support
  • Guest Satisfaction
  • Dynamic Communication Skills
  • Customer Loyalty
  • Clerical Support

Timeline

Service Desk Associate

Walmart
02.2012 - 10.2022

Support for Customers in for Training.

ABB Combustion Engineering
05.1987 - 11.1995

High School Diploma -

Nazareth Academy

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Monica Piper