MONICA PUMPHERY
SIU School of Medicine
Springfield,IL
25
years of professional experience
Professional administrative worker with strong typing and clerical skills, ready to contribute effectively to any team. Adept at managing multiple tasks, ensuring accuracy in documentation, and adapting to changing demands. Known for clear communication, reliability, and results-driven approach. Proficient in office software, data entry, and maintaining organized records.
Work History
Medical Office Associate
3 Years 1 Month- Enter patient data into electronic health record system, displaying proficiency with medical software applications.
- Schedule patient appointments, lab tests, and procedures in computerized scheduling system.
- Respond promptly to phone and digital inquiries from patients, providing information in a courteous manner.
- Managed daily appointment scheduling and maintained organized records for efficient client visit tracking.
- Coordinate physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Receive and route messages and documents, such as laboratory results, to appropriate staff.
- Collected copayments from patients during appointment check-in.
- Prepares deposit monies daily, receipt log and cash reconciliation sheet at end of day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Improved accuracy of patient records with meticulous data entry and management.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Custodian
5 Years 9 Months- Cleaned and maintained all areas of the building, including restrooms, and public spaces with attention to detail.
- Managed collection and disposal of garbage and recyclables, promoting proper waste management practices.
- Calculated supplies needed to keep cleaning and sanitizing equipment stocked.
- Reported unusual occurrences and faulty equipment to supervisor for immediate remediation.
Student Medical Assistant
4 Months- Administered injections per provider instructions; monitored patients' responses during injections.
- Managed multiple tasks efficiently in fast-paced environment, ensuring smooth operations.
- Ensured exam rooms were clean and organized between patient visits.
- Followed HIPAA regulations for handling confidential patient information.
- Greeted patients upon arrival at the office; maintained a professional demeanor throughout interactions with both staff members and patients.
- Built positive relationships with patients through effective communication skills.
Medical Assistant
1 Year 6 Months- Scheduled appointments and maintained accurate patient records to support efficient patient flow.
- Performed routine laboratory tests and sample analyses.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Received and faxed patient information.
- Added transcribed dictation to medical charts.
Education
Certification - Clinical Medical Assisting
Skills
Software proficiency
Accurate data entry
Payment processing
Administrative support
Telephone communication
Customer service
Organizational skills
Attention to detail
Multitasking
Time management
Problem-solving abilities
Collaboration and teamwork
Positive attitude
Excellent communication
Data confidentiality
Typing proficiency
Computer skills
Timeline
Medical Office Associate
SIU School of Medicine
09.2023 - CurrentRead More
Custodian
Springfield First Seventh-Day Adventist Church
08.2017 - 05.2023Read More
Student Medical Assistant
SIU School of Medicine
01.2010 - 05.2010Read More
Medical Assistant
Springfield Clinic
08.2001 - 02.2003Read More
Midwest Technical School
Certification from Clinical Medical Assisting
Read More