Monica Ramirez
Kyle,TX
Summary
Highly motivated and committed Insurance Coordinator with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Dental Insurance Coordinator
Petite Dental & Orthodontics
Austin, TX
06.2023 - Current
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
Medical Administrative Clerk
Community Care Health Center
12.2014 - 05.2023
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
- Reviewed and sent medical records to other physicians upon request
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Scheduled, rescheduled and handled cancelled appointments for patients.
Front Desk Associate
Extended Stay America
05.2014 - 11.2014
- Made accommodations and travel arrangements for visitors
- Collected deposits, fees and payments
- Sorted mail and other important data
- Answered guest questions and referred them to local points of interest
- Arranged transportation for guests to and from the airport or town
- Greeted daily visitors and customers upon arrival
- Answered customer telephone calls promptly and in an appropriate manner.
Customer Service Supervisor
Burlington Coat Factory
02.2011 - 05.2014
- Evaluated interactions between associates and customers to determine areas in need of improvement
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Answered customer telephone calls promptly and in an appropriate manner.
Education
Associate of Science - Nursing
Austin Community College
Austin, TexasHigh School Diploma -
William B. Travis High School
Austin, TexasSkills
- Billing
- Cash
- Register
- Charts
- Closing
- Customer service
- Front office
- Insurance
- Scheduling
- Telephone
- Transportation
- Travel arrangements
Timeline
Dental Insurance Coordinator
Petite Dental & Orthodontics
06.2023 - Current
Medical Administrative Clerk
Community Care Health Center
12.2014 - 05.2023
Front Desk Associate
Extended Stay America
05.2014 - 11.2014
Customer Service Supervisor
Burlington Coat Factory
02.2011 - 05.2014
Associate of Science - Nursing
Austin Community College
High School Diploma -
William B. Travis High School