Monica Ramirez
Mesquite
Summary
A bilingual patient-focused and detail-oriented medical receptionist with excellent communication skills, high quality of work, self-motivated, and a quick-learning ability to adjust to new environments. Highly skilled in managing front desk operations, handling patient inquiries, insurance verification, and patient triage. Collaborative team player dedicated to helping patients/clients and staff.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Epiphany Dermatology
DeSoto
07.2024 - Current
- Greet patients walking in the door with a welcoming smile.
- Collect copays, deductibles, co-insurance, get updated demographics and ensure insurance verifications are recent.
- Schedule new patients, surgeries, and biopsy appointments.
- Handle patient inquiries via phone with professionalism and send tasks to medical assistants.
- Confirm appointments and thoroughly chart prep for the next day.
- Call referral tasks and schedule them accordingly to the provider the referral is addressed to.
- Triage charted up patients and confirm medication list, allergy list, pharmacy, and medical history is up to date.
- Clean and sanitize dirty tools used in procedures and prepare them for autoclave sterilization.
- Wipe down and clean up waiting area at the end of every day.
Medical Receptionist
Texas Pain Relief Group
Dallas
08.2023 - 07.2024
- Greeted patients warmly and maintained a welcoming reception area.
- Collected copays, deductibles, co-insurances and verified patient insurance information for accuracy.
- Answered incoming calls and efficiently directed messages to medical providers and assistants, ensuring seamless communication and timely response.
- Ensured cleanliness and organization of the reception area and waiting room.
Flora Production Assistant
Designs By Andrea
Rowlett
08.2022 - 11.2022
- Managed the intake of all incoming bouquets to ensure proper handling
- Handled breakdown and preservation of bouquets to maintain freshness and quality.
- Uploaded arrival photos and submitted descriptions of the condition of all bouquets that come into the system.
- Updated clients on order status, sharing photos and descriptions of bouquets to enhance communication.
- Finalized orders by reviewing order forms for accuracy and completeness.
- Clean and organize my work area before end of the day.
Education
High School Diploma -
John Horn High School
Mesquite, TX06-2022
Skills
- Medical Scheduling
- Patient triage
- EMR systems
- Insurance verification
- Multitasking
- Time management
- Team collaboration
- Adaptable and flexible
Timeline
Medical Receptionist
Epiphany Dermatology
07.2024 - Current
Medical Receptionist
Texas Pain Relief Group
08.2023 - 07.2024
Flora Production Assistant
Designs By Andrea
08.2022 - 11.2022
High School Diploma -
John Horn High School