Monica Rangel
Alice,TX
Summary
Dynamic manager with a proven track record at ACE Cash Express Inc., excelling in customer service and team leadership. Achieved significant improvements in customer satisfaction through effective conflict resolution and enhanced training programs. Skilled in budget control and fostering a collaborative culture, driving operational efficiency and employee engagement.
Overview
32
32
years of professional experience
Work History
Manager
Ace Cash Expeess
04.1999 - Current
- Assisted in daily operations, contributing to workflow efficiency and team collaboration.
- Supported project management efforts by organizing resources and maintaining schedules.
- Collaborated with team members to streamline communication and improve task coordination.
- Participated in training sessions to enhance skills in tools and processes relevant to role.
- Adapted quickly to new tasks, demonstrating flexibility in a dynamic work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
Sales Associate
Lacks
05.1993 - 09.1998
- Exceeded sales targets through effective customer engagement and product knowledge.
- Developed strong customer relationships, enhancing loyalty and repeat business.
- Trained new associates on sales techniques and store policies to improve team performance.
- Implemented inventory management best practices, reducing stock discrepancies and improving accuracy.
- Collaborated with management to optimize merchandise displays, increasing customer interest and sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
San Diego High School
San Diego, TXSkills
- Excellent customer service
- Verbal and written communication
- Staff training and development
- Customer relationship management (CRM)
- Sales techniques
- Leading by example
- Team motivation
- Increase business to increase profits
- Reaching/Exceeding Expectation Goals
- Work great under pressure/multitasker
Accomplishments
Managed 4 different locations throughout my years with Ace. Worked hard to bring each location to the highest revenue and productivity while maintaining excellent customer service. Bringing my current location to #1 Rank in the county. Alice is a small town so it was amazing to exceed goals & expectations set for larger cities such as Seattle & Houston. My attitude and work ethic has allowed me to excel in many areas. The most rewarding has been the ability to foster an effective team.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Ace Cash Expeess
04.1999 - Current
Sales Associate
Lacks
05.1993 - 09.1998
San Diego High School