MONICA RAZON
San Francisco,CA
Summary
Dedicated administrative and customer service professional. Proficient in multiple avenues. Skilled at setting goals, developing plans and monitoring progress. Well-organized and personable with expertise technology.
Overview
7
7
years of professional experience
Work History
Registrar
Town School for Boys
2023.08 - Current
- Maintains positive relationships with faculty members to facilitate seamless coordination regarding all academic groundwork in Blackbaud portal
- Manages all academic side of the portal, such as report card assessments, course offerings, and scheduling
- Developed comprehensive and presented training materials for new staff members, fostering a competent and knowledgeable workforce for portal usage
- Works closely with both the lower school and upper school heads providing key support for faculty communication
- Supports families and staff members with any troubleshooting portal issues
- Works closely with advancement department to ensure all emergency communications are in tact utilizing Brightarrow.
- Manages Pick-a-time tile on Blackbaud during parent conference season, to organize scheduling for parents and families
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
Enrollment Coordinator
Envision Education
2019.05 - 2023.08
- Organized and lead informational sessions and presentations.
- Created documents to keep track of school conversion.
- Main contact for enrollment processing.
- Lead enrollment meetings with detailed agendas.
- Finalized and processed enrollment applications.
- Managed marketing on social media platforms
- Met or exceeded enrollment and retention goals consistently.
- Strategized plans yearly to exceed our budget and set the school up for financial success.
- Tracked and analyzed enrollment and class data to identify trends, foster improvements in decision-making and troubleshoot enrollment issues.
- Responsible for supporting the overall management of student enrollment.
Food and Beverage Executive Assistant
Marriott Luxury Collection, The Palace Hotel
2018.05 - 2019.06
- Processed financial documents including contracts, expense reports and invoices.
- Returned all emails and calls within 24 hours of receipt, providing high level of attention and service to guests and potential clients.
- Worked closely with venue managers and chefs, ensuring all details for events were met.
- Sorted and distributed business correspondence to correct department or staff member.
- Managed clerical needs of all food and beverage department.
- Coordinated events with guests and clients.
- Created and updated menus weekly.
- Booked all large/contracted parties ensuring minimum was met or exceeded.
- Upsold menu items to guests.
Front Desk Agent
The W Hotel
2018.03 - 2019.02
- Answered calls with a friendly and polite approach to ensure excellent customer service.
- Answered up to 100 calls per day in a fast-paced environment.
- Reviewed incoming correspondence and determined priority and required action.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Personally addressed and welcomed numerous patrons to business per day, improving overall customer service and engagement
- Solved minor guest issues and ensured that any major problems were immediately escalated to the proper manager
- Referred guests to local restaurants and recommended attractions in the area.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Skills
- Enrollment Management
- Event Planning
- Team Leadership Skills
- Calendar Management
- Complex Problem-Solving
- Records Management
- Database Administration
- Course Scheduling
- Organizational Skills
- Analytical Skills
Timeline
Registrar
Town School for Boys
2023.08 - Current
Enrollment Coordinator
Envision Education
2019.05 - 2023.08
Food and Beverage Executive Assistant
Marriott Luxury Collection, The Palace Hotel
2018.05 - 2019.06
Front Desk Agent
The W Hotel
2018.03 - 2019.02
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