Monica Richardson
Fort Wayne,IN
Summary
Positive and diligent professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 23 years of multi housing experience paired with goal-oriented and performance-minded approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
Gene B Glick Compnay
05.2015 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
Carnegie Companies
06.2009 - 05.2015
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High School Diploma -
Bishop Luers HS
Fort Wayne, IN05.1988
Skills
- Performance Assessment
- Coordinate Documents
- Administrative Leadership
- Security Deposit Refunds
- Sales and Marketing
- Tenant Screening
- Community Association Support
- Property Marketing and Promotion
- Fair Housing Laws Knowledge
- Manage Rentals
- Contractual Obligations
- Occupant Retention
- Social Media Engagement
- Codes and Regulations
- Renewals Management
- Building Operations
- Effective Planning
- Rental Pricing Strategies
- Tenant Eligibility Determination
- Inspect Buildings
- Interior Renovations
- Preventive Maintenance
- Collect Payments
- Grounds and Facility Inspection
- Local and State Laws
- Tenant and Eviction Laws
- Property Walks
- Staff Meetings
- Community Outreach Programs
- Rent Growth
- Exceptional Oral and Written Communication Skills
- Financial Budgeting and Reporting
- Employee Motivation and Guidance
- Creative and Adaptable
- Bid Proposals
- Maintenance Knowledge
- Disturbance Handling
- Lease Renewals
- Increasing Occupancy
- Microsoft Office
Certification
- Certified Property Manager (CAM)
Timeline
Property Manager
Gene B Glick Compnay
05.2015 - Current
Property Manager
Carnegie Companies
06.2009 - 05.2015
High School Diploma -
Bishop Luers HS