Monica Rojas
Colton,CA
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Loma Linda, CA
07.2023 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Mailed patient appointment letters.
- Schedule future appointments based on Return to Clinic orders, Recalls, Consults and VAOS requests orders.
- Record No Shows in CPRS system.
- Verify patient demographics and updating records as needed.
- Verify insurance information in Insurance Capture Buffer (ICB).
- Document administrative notes into electronic medical record to communicate with care team.
- Prepare pre-visit summary and after visit summary for Veterans.
- Participate in team huddles and team meetings to manage and plan patient care.
- Assist with ROI paperwork between provider and Veteran to make sure it is tracked and completed in a timely manner.
- Verify and update huddle board with the daily open slots within primary care for providers.
- Scrub weekly and monthly schedules to ensure production block scheduling is being utilized accurately.
- Utilize Microsoft Excel software to organize tasks and report work progress.
- Utilize Microsoft Teams to communicate with internal staff.
Record Analyst
Loma Linda University School of Dentistry
Colton, CA
08.2011 - 06.2023
- Greet incoming visitors and patients and professionally and provide friendly, knowledgeable assistance.
- Responsible for contacting patients before their appointment to confirm appointment time and answer questions.
- Coordinate and schedule treatment appointments for the patient.
- Review daily, weekly, and monthly schedules to ensure production block scheduling is being utilized.
- Answer all incoming calls for the dept.
- Responsible for collecting payments for completed treatment.
Education
High School Diploma -
California Charter Academy
San Bernardino, CA06-2000
Skills
- Electronic Health Records Management
- Patient Scheduling
- Conflict resolution techniques
- Proficient in patient scheduling
- Customer Service
- Attention to detail
- Complaint resolution
- Interpersonal skills
- Front office & Administration
- Records organization and review
- Data Entry
- Ms office
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
07.2023 - Current
Record Analyst
Loma Linda University School of Dentistry
08.2011 - 06.2023
High School Diploma -
California Charter Academy
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