Monica Rosenfeldt
Fargo,ND
Summary
Dynamic Sales Associate with a proven track record at Spartannash, excelling in customer service and relationship building. Adept at enhancing shopping experiences and driving sales through effective teamwork and problem-solving. Skilled in POS system operation and cash handling, consistently fostering customer loyalty and satisfaction in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Spartannash
Fargo, ND
12.2023 - Current
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized merchandise displays to maximize product visibility and encourage sales.
- Responded promptly to customer inquiries and resolved issues effectively, fostering loyalty.
- Monitored inventory levels and assisted in restocking shelves as needed for operational efficiency.
- Participated in training new associates on store policies and best practices for customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Dakota High School
Fargo, ND05.2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Relationship building
- Cash handling
- Stocking and receiving
- Store opening and closing
- POS system operation
- Merchandise display
- Fraud detection
- Friendly and outgoing
Timeline
Sales Associate
Spartannash
12.2023 - Current
High School Diploma -
Dakota High School