Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Sanchez

Selah,WA

Summary

Driven to elevate my skills in customer service. Professional communication with coworkers and guests for safety and an enjoyable experience Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

10
10
years of professional experience

Work History

Receptionist

Quality Care Medical Clinic
Yakima, 98902
06.2024 - Current
  • Greeted patients and visitors warmly upon arrival at the medical clinic.
  • Managed multi-line phone system, directing calls to appropriate staff members.
  • Scheduled appointments using electronic health record system efficiently and accurately.
  • Coordinated with medical staff to facilitate smooth patient flow during visits.
  • Processed patient registration forms accurately, ensuring all information was complete.
  • Assisted in handling insurance claims by collecting necessary documentation from patients.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed payments and updated accounts to reflect balance changes.

Corral Boss

Teton Village Trail Rides
Teton Village, WY
08.2024 - 11.2024
  • Responsible for staff and guest's safety by making critical daily decisions from horse tack to matching guests with the ideal horse for their trail ride.
  • Office and front desk operations.
  • Duties also include daily chores and responsibilities as a head wrangler.
  • Drove teams for wagon rides, harnessing and hitching horses to wagons.
  • Developed and cultivated strong customer relationships through interpersonal, active listening.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Scheduled customers via telephone and walk in appointments.
  • Demonstrated safe driving by following all regulations and safety procedures.
  • Operated pickup trucks, stock trailers and tractors.
  • Maintaining and fixing fences of all types.
  • Clearing trails.
  • Finalized daily logs on schedule to update internal records.
  • Sorting a herd of up to 3,000 head of horses for various tasks.
  • Loaded horses in stock trailers and semi-truck trailers.
  • Wrote Coggins documents and assisted vet with castration and blood drawing.
  • Traveling to multiple states to condition horses for rentals that lease horse.

Dcom and Inventory Specialist

Coastal Farm & Ranch
Yakima, WA
12.2023 - 07.2024
  • Responsible for fulfilling orders placed with online services as well as adjusting pricing throughout the entire store.
  • Job duties are not limited, also responsible for taking care of live animals in the store- feeding, watering, cleaning their enclosures, doctoring, etc.
  • Lifting up to 80 lbs., moving freight and stocking shelves.
  • Other store responsibilities answering telephones, assisting with receiving.
  • Maintained cleanliness throughout the store, as well as assisting customers with product knowledge and loading out purchased.

Price Management

Coastal Farm & Ranch
Yakima, WA
03.2016 - 06.2017
  • Responsible for adjusting prices for the entire inventory of the store as directed by the corporate office by using pricing guns, computers and printers for signs, as well as a label gun.
  • Created sales signs as well as new labeling for all merchandise while assuring products are properly priced.
  • Other store responsibilities including but not limited to animal health, cashiering, answering telephones, receiving, restocking shelves, inventory, and assistance in clothing and hardware.
  • Maintained cleanliness throughout the store, as well as assisting customers with product knowledge and loading out purchased.

Education

High School Diploma -

Selah High School
Selah, WA
06-2005

Skills

  • Multi-line phone system
  • Appointment scheduling
  • Customer relationship management
  • Conflict resolution
  • Data entry accuracy
  • Time management
  • Inventory management
  • Attention to detail
  • Documentation and reporting
  • Front desk operations
  • Office administration
  • Scheduling appointments

References

Chad Madsen

Owner of Teton Village Trail Rides- Yellowstone Horse Rentals

(307)248-3638

Brooke Catron

Store Manager- Coast Farm & Ranch

(509)457-2447

Audrey Bartlett

Teton Village Trail Rides- Yellowstone Horse Rentals, 

(415)828-2386

Timeline

Corral Boss

Teton Village Trail Rides
08.2024 - 11.2024

Receptionist

Quality Care Medical Clinic
06.2024 - Current

Dcom and Inventory Specialist

Coastal Farm & Ranch
12.2023 - 07.2024

Price Management

Coastal Farm & Ranch
03.2016 - 06.2017

High School Diploma -

Selah High School

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