Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Sanchez

Houston,Texas

Summary

Professional and personable hospitality professional with several years of experience delivering exceptional customer service in fast-paced restaurant environments. Skilled in guest relations, reservation management, multitasking, and resolving customer concerns with professionalism and efficiency. Proven ability to create positive guest experiences, coordinate front-of-house operations, and train new team members while maintaining strong communication and organizational skills. Currently pursuing an Associate of Arts in Business at Houston Community College, bringing a strong work ethic, attention to detail, and commitment to team success.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Moxies Bar & Grill
Houston, TX
05.2023 - 04.2025
  • Greeted and seated guests with a friendly demeanor, ensuring positive first impressions.
  • Managed reservation system to optimize table turnover and enhance guest experience.
  • Coordinated waitlists efficiently, minimizing guest wait times during peak hours.
  • Assisted in training new staff on hosting procedures and customer service standards.
  • Handled guest inquiries and concerns promptly, enhancing overall satisfaction levels.
  • Supported restaurant operations by performing opening and closing duties as required.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Restaurant Hostess

Ninfas Mexican Restaurants
Houston, TX
12.2022 - 04.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Completed daily side work and opening and closing duties without fail.

Restaurant Hostess

Olive Garden Restaurant
Houston, TX
05.2021 - 10.2021
  • Greeted and seated guests with a friendly demeanor, ensuring positive first impressions.
  • Handled guest inquiries and concerns promptly, enhancing overall satisfaction levels.
  • Supported restaurant operations by performing opening and closing duties as required.

Education

Associate of Arts - Business

Houston Community College
Houston, TX
12.2027

High School Diploma -

Heights High School
Houston, TX
06.2022

Skills

  • Customer service
  • Strong multitasking
  • Scheduling
  • Detail-oriented
  • Exceptional communication
  • Problem-solving

Timeline

Restaurant Hostess

Moxies Bar & Grill
05.2023 - 04.2025

Restaurant Hostess

Ninfas Mexican Restaurants
12.2022 - 04.2023

Restaurant Hostess

Olive Garden Restaurant
05.2021 - 10.2021

Associate of Arts - Business

Houston Community College

High School Diploma -

Heights High School