Monica Santiago
Chula Vista,CA
Summary
Effective at processing and filling prescriptions under direction of fully qualified professional. Customer service-oriented and well-organized with solid understanding of pharmacy operations and regulations.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Aids Healthcare Foundation, AHF
San Diego, California
05.2025 - Current
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Lead Pharmacy Technician
CVS HEALTH CORPORATION
La Jolla, California
08.2022 - 05.2025
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Processed insurance claims and resolved issues with coverage and payment.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Pharmacy Technician
CVS HEALTH CORPORATION
La Jolla, California
02.2021 - 08.2022
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Organized work areas so that everything was easily accessible when needed.
- Prepared prescription transfers to other pharmacies.
- Received payment from customers and processed credit card transactions when necessary.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Pharmacy Clerk
CVS HEALTH CORPORATION
La Jolla, California
10.2018 - 02.2021
- Processed payments from customers using cash registers or other electronic systems.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
Front Store Clerk
CVS HEALTH CORPORATION
La Jolla, California
07.2016 - 09.2018
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Organized stock shelves, maintained cleanliness of sales floor, backroom and restrooms.
- Answered customers' questions and provided information on store procedures or policies.
- Conducted price checks and updated pricing information as needed.
- Managed inventory, restocked shelves, and ensured product availability for customers.
Sales Associate
Shimmer fashion
Chula Vista, California
11.2009 - 06.2016
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Chula Vista High School
Chula Vista, CA06-2010
Some College (No Degree) - Accounting
Southwestern College
Chula Vista, CASkills
- Prescription processing
- Inventory management
- Insurance verification
- Team leadership
- Employee training
- Data entry
- Billing resolution
- Cash handling
- Problem solving
- Attention to detail
- Restock shelves
- Customer service
- Profile updating
- Team collaboration
- Multitasking Abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pharmacy Technician
Aids Healthcare Foundation, AHF
05.2025 - Current
Lead Pharmacy Technician
CVS HEALTH CORPORATION
08.2022 - 05.2025
Pharmacy Technician
CVS HEALTH CORPORATION
02.2021 - 08.2022
Pharmacy Clerk
CVS HEALTH CORPORATION
10.2018 - 02.2021
Front Store Clerk
CVS HEALTH CORPORATION
07.2016 - 09.2018
Sales Associate
Shimmer fashion
11.2009 - 06.2016
High School Diploma -
Chula Vista High School
Some College (No Degree) - Accounting
Southwestern College