Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Monica Sellhorn

Orlando,FL

Summary

Bilingual hard worker bringing top-notch skills in oral and written communication, active listening and sales and negotiation skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Server

PapiSmash Burger
02.2024 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Primrose Teacher

Primrose Schools
01.2023 - 01.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Cashier

Fresh Kitchen
09.2022 - 06.2023
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Medical Courier

SP Plus Parking
02.2021 - 12.2022
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.

Education

Cosmetology - Cosmetology

Summit Salon Academy
Tampa, Florida
08.2020

Skills

  • Effective Communication
  • Bilingual
  • Customer service
  • Emotional intelligence
  • Adaptability
  • Flexibility
  • Detail oriented
  • Computer knowledge

Timeline

Server

PapiSmash Burger
02.2024 - Current

Primrose Teacher

Primrose Schools
01.2023 - 01.2024

Cashier

Fresh Kitchen
09.2022 - 06.2023

Medical Courier

SP Plus Parking
02.2021 - 12.2022

Cosmetology - Cosmetology

Summit Salon Academy

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Monica Sellhorn