Monica Smith
San Antonio,TX
Summary
Accomplished business leader with a proven track record at Central Oahu Cleaners, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in relationship building and small business operations, I excel in staff management and verbal communication, significantly boosting repeat business through strategic client engagement and operational improvements.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Associate
Hobby Lobby
San Antonio, TX
11.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Often working in the head cashier register.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and provide advice on merchandise selection. Occassional stocking and display floor duties.
Owner
Central Oahu Cleaners
Oahu, HI
09.2012 - 02.2023
- Managed day-to-day business operations and personnel.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, payroll and financial reporting.
Co-Project Manager
Federal Maintenance/Kamai Group
Wahiawa, HI
03.2009 - 06.2012
- Collaborated with cross-functional Federal government and contractor teams in the management of a six million dollar government contract with DECA.
- Ensured successful project outcomes by closely monitoring progress and making timely adjustments.
- Maintained compliance with DECA Federal regulations throughout all phases of a large Commissary stocking and janitorial services contract.
- Recruited and oversaw personnel to achieve performance and quality targets, to include weekly staff scheduling and conducting personnel performance reviews.
- Created and maintained store displays for seasonal promotions.
- Mentored junior team members, fostering their professional growth and development within the organization.
Office Manager/Executive Assistant
Cole Construction
Aiea, Hawaii
01.1996 - 06.1999
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client and vendor inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records for accounts payable/receivable transactions regularly to provide accurate financials to accounting. Assisted accounting with payroll.
- Oversaw office inventory activities, responsible for ordering and requisitions.
- Assisted the president with contract and proposal preparations through researching material and labor costs, document and insurance requirements. Ensured timely completion and delivery of all contract and proposal materials.
- Notary Public for the state of Hawaii.
Sales Department Manager
Liberty House
Aiea, HI
09.1991 - 01.1996
- Improved client retention rates by cultivating long-lasting relationships through regular communication.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created displays, organized racks and shelves to maintain visual appeal, engage customers, and promote specific merchandise.
- Handled transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally resolved issues in a fast paced work environment.
Assistant Store Manager of Operations
Cristina’s/Hartfields Inc
Pearl City, HI
08.1990 - 09.1991
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Monitored inventory level, coordinating with procurement department to prevent product shortages during peak demand periods.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction ratings.
- Store key holder. Completed store opening and closing procedures by counting drawers and managing security.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI06.1991
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
Certification
- John Maxwell certified Speaker, Trainer & Coach
- Notary Public, State of Hawaii
- Mainor International, Professional Leadership Development, certifications in public relations, advanced people skills, and team management.
Timeline
Sales Associate
Hobby Lobby
11.2024 - Current
Owner
Central Oahu Cleaners
09.2012 - 02.2023
Co-Project Manager
Federal Maintenance/Kamai Group
03.2009 - 06.2012
Office Manager/Executive Assistant
Cole Construction
01.1996 - 06.1999
Sales Department Manager
Liberty House
09.1991 - 01.1996
Assistant Store Manager of Operations
Cristina’s/Hartfields Inc
08.1990 - 09.1991
High School Diploma -
Leilehua High School