Monica Smith
Bay Village
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1996
1996
years of post-secondary education
Work History
MSR
The Ohio Educational Credit Union
Cleveland
05.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Teller
Greater Cleveland Community Credit Union
Cleveland
03.2020 - 04.2022
- Processed member transactions efficiently and accurately at community credit union.
- Assisted members with account inquiries and provided excellent customer service.
- Handled cash deposits, withdrawals, and loan payments for diverse clientele.
- Balanced cash drawers on a daily basis.
Shift Supervisor
Hilltop Village
Euclid
09.1993 - 12.2018
- Supervised daily operations and ensured team adherence to safety protocols.
- Trained new staff on procedures and company policies for consistent service.
- Managed inventory levels and conducted regular stock assessments for efficiency.
Education
James F. Rhodes
Cleveland, OHSkills
- Customer service
- Cash handling
- Transaction processing
- Risk assessment
- Time management
- Flexible and adaptable
- Friendly, positive attitude
- Microsoft office
Timeline
MSR
The Ohio Educational Credit Union
05.2022 - Current
Teller
Greater Cleveland Community Credit Union
03.2020 - 04.2022
Shift Supervisor
Hilltop Village
09.1993 - 12.2018
James F. Rhodes