Summary
Overview
Work History
Education
Skills
Timeline
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Monica Sneath

Topeka,KS

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

22
22
years of professional experience

Work History

Office Manager

Schendel Pest Services
09.2020 - Current
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required.
  • Interviewing and training new office employees and organizing their employment paperwork.
  • Reporting office progress to senior management and working with them to improve office operations and procedures.
  • Day to day operations for office personnel and 5 branches.
  • Attend and give input during upper leadership meetings.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Customer Support Supervisor

SCHENDEL PEST SERVICES
09.2019 - 09.2020
  • Call Center Supervisor & Commercial Operations-Managed our Kansas call center as well as the Florida call center.
  • Created process improvements and provided support for those changes.
  • QA functions, Accounts Payable, field routing, escalated customer calls, work order data management, work with branch managers to create plans based on specified factors
  • Accomplishments: Created multiple new and more efficient processes, moved employees around to functions that better fit their skill set, Wrote our company SOP's, traveled to other brands to assist in company conversions and training.
  • Improved customer satisfaction by consistently providing timely and accurate support to clients.

Sales Support Specialist

SCHENDEL PEST SERVICES
01.2014 - 09.2019
  • Provide support to 12+ District Sales Managers
  • Assist with bid writing, gathering required insurance documentation, fill in for all departments when short staffed, reporting, assist with route scheduling, create equipment maps for audited customers, contract entry, day to day operations, data projects and vendor set ups, error resolution and helping co-workers with questions and training.
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
  • Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
  • Boosted sales performance by providing timely and efficient support to the sales team.

Clinical trials supervisor/ study support

Clinical reference laboratory
08.2006 - 02.2009
  • Supervised up to 10 employees, specimen processing, trouble shooting, setting up studies in database, customer service, data entry, assisting doctors and nurses with study related questions.
  • Accomplishments: Minimized processing errors, helped in the roll out of new software system and always brought new ideas and process improvements to the table.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced patient care by effectively managing clinical support staff and streamlining daily operations

Office Manager

Back to Health Chiropractic
01.2002 - 12.2006
  • Insurance verification, billing, scheduling, customer service, therapy, and all front office duties.
  • Accomplishments: Took over the billing to reduce AP, organized functions to establish new patients and implemented the use of new billing software.

Education

No Degree - Criminal Justice

Johnson County Community College
Overland Park, KS

Skills

  • Microsoft Office
  • Office Management
  • Employee Supervision
  • Billing
  • Data Entry
  • Policy Development
  • Team Supervision
  • Administrative Support

Timeline

Office Manager

Schendel Pest Services
09.2020 - Current

Customer Support Supervisor

SCHENDEL PEST SERVICES
09.2019 - 09.2020

Sales Support Specialist

SCHENDEL PEST SERVICES
01.2014 - 09.2019

Clinical trials supervisor/ study support

Clinical reference laboratory
08.2006 - 02.2009

Office Manager

Back to Health Chiropractic
01.2002 - 12.2006

No Degree - Criminal Justice

Johnson County Community College

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Monica Sneath