Monica Stupar
Cave Creek,AZ
Summary
Professional leasing expert skilled in property management, tenant relations, and contract negotiations. Known for strong leadership abilities, effective communication, and fostering collaborative team environments. Adept at maximizing occupancy rates, enhancing tenant satisfaction, and driving revenue growth. Resilient and adaptable, with keen focus on achieving optimal results in dynamic settings.
Reliable team player who adapts to evolving industry demands, with strengths in communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Leasing Manager
AVE Paradise Valley
phoenix, AZ
07.2024 - 01.2026
- Consistently delivered higher-than-average closing ratios, 85% contributing to overall success in property leasing initiatives.
- Earned more than 75 five-star reviews on Google, significantly boosting the property's online reputation and attracting a larger pool of potential tenants.
- Team Leadership & Collaboration: I am adept at fostering teamwork across different departments, including housekeeping, maintenance, and leasing, ensuring that all teams work cohesively toward shared operational goals.
- Operational Efficiency: Focused on improving operational processes, I proactively identify inefficiencies and implement solutions to optimize workflows and increase overall productivity.
- Organized and executed several events each month to enhance community integration for new residents.
- Problem-Solving & Decision Making: Known for quickly assessing issues and finding effective, timely solutions, I tackle operational challenges with a solutions-oriented mindset.
- Attention to Detail & Quality Control: I consistently perform property inspections and walk-throughs to identify maintenance needs and ensure that everything meets high-quality standards for resident satisfaction and tours.
- Analyzed market trends and generated reports to inform new proposals that drive leasing department success.
- Customer-Centric Mindset: A key strength in providing exceptional customer service, I am dedicated to ensuring all operations support a positive experience for both staff and residents.
- Organized move-in processes: according to established protocols.
- Developed marketing: plans for vacant units that included advertising campaigns and promotional materials.
- Managed leasing processes for brand new properties, prioritizing tenant satisfaction and long-term retention.
- Achieved recognition as a multiple award winner for exceptional customer service expertise.
Leasing Agent
Optima Kierland Apartments
Scottsdale, US
02.2021 - 06.2024
- Generated Revenue: Consistently contributed over 42% of total lease income
- Closing Success: Achieved 45.78 % closing ratio for two years, showcasing strong sales skills
- Software Expertise: Proficient in Yardi and Knock, streamlining leasing processes
- Customer Satisfaction: Garnered 40+ five-star reviews on Google and Yelp
- Operational Efficiency: Conducted property tours, managed listings, and responded to leads promptly
- Lease Management: Negotiated agreements satisfying tenants and property owners
- Marketing Strategy: Implemented social media campaigns to increase property visibility and attract tenants
Events Coordinator
Optima Kierland Apartments
Scottsdale, US
02.2021 - 06.2024
- Collaborated with maintenance staff to resolve property issues promptly
- Planned and executed engaging events with senior coordinators to meet residents' preferences
- Provided personalized assistance to address residents' concerns and ensure satisfaction
- Coordinated with vendors for seamless event execution and managed event budgets effectively
- Utilized social media for event promotion and designed visually appealing flyers
- Generated innovative event ideas, resulting in seven successful events per month
- Focused on community engagement and problem resolution, fostering positive relationships
- A staunch advocate, firmly believing in the significance of fostering a cohesive team spirit
Childcare Worker
Erin Likes
Scottsdale, US
01.2018 - 12.2020
- Supervised and engaged children in educational activities, maintaining a safe environment
- Developed positive relationships with children and families, fostering trust and communication
Front Office Receptionist
Arizona Advanced Imaging
Phoenix, US
01.2015 - 12.2017
- Answered phones, greeted visitors, and directed inquiries in a professional and friendly manner
- Managed scheduling of appointments and maintained organized files for easy access
- Demonstrated excellent communication skills and attention to detail in fast-paced office environment
Education
Social Communication and Journalism -
Univ La Sabana
HIGH SCHOOL - undefined
Rosario Santo Domingo
Skills
- Customer Service
- Time Management
- Adaptability
- Ethical Conduct
- Marketing Skills
- Teamwork
- Attention to Detail
- Problem-Solving
- Resident relations
- Event planning
- Performance optimization strategies
- Social media representation
LANGUAGES
English - Fluent
Spanish - Native
Timeline
Leasing Manager
AVE Paradise Valley
07.2024 - 01.2026
Leasing Agent
Optima Kierland Apartments
02.2021 - 06.2024
Events Coordinator
Optima Kierland Apartments
02.2021 - 06.2024
Childcare Worker
Erin Likes
01.2018 - 12.2020
Front Office Receptionist
Arizona Advanced Imaging
01.2015 - 12.2017
HIGH SCHOOL - undefined
Rosario Santo Domingo
Social Communication and Journalism -
Univ La Sabana