Monica Sweeney- Averitt
Elm Grove,LA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
27
27
years of professional experience
Work History
Shift Manager
Margaritaville Resort Casino
Bossier City , LA
2013.06 - Current
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Directed and led employees and team members on effective operations, methods and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Identified needs of customers promptly and efficiently.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Security Lead
Horseshoe Casino
Bossier City , LA
1998.02 - 2013.06
- Supervised property entrances and exits and monitored employee safety.
- Hired, trained and managed staff of 20 employees/ guards.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided security team leadership and contributed to on-call duties.
- Recorded required data for incident reports and files.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence property-wide.
Education
BBA - Business/ Finance
Louisiana State University At Shreveport
Shreveport, LAAssociate of Arts - General Studies
Bossier Parish Community College
Bossier City, LA2022-05
Bachelor of Science -
Louisiana State University At Shreveport
Shreveport, LACourse of study
Haughton High School
Haughton, LA1995-05
Skills
- Team Development
- Safety Compliance
- Staff Development
- Opening and closing procedures
- Schedule Management
- Team Building
- Mentoring and Coaching
- Decision-Making
- Hiring and training
- Verbal and Written Communication
- Energetic and Enthusiastic
- Policy administration
- Complaint resolution
- Report Generation
- Casino industry regulations knowledge
- Microsoft Outlook
- Conflict Resolution
- Positive and professional
- Professional telephone demeanor
- Clerical Support
Accomplishments
- Employee of the Quarter 2014 and 2016
- Leader of the Quarter 2019
- Over 25 years of Customer service skills
Timeline
Shift Manager
Margaritaville Resort Casino
2013.06 - Current
Security Lead
Horseshoe Casino
1998.02 - 2013.06
BBA - Business/ Finance
Louisiana State University At Shreveport
Associate of Arts - General Studies
Bossier Parish Community College
Bachelor of Science -
Louisiana State University At Shreveport
Course of study
Haughton High School
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